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CurrentWare

What is User Activity Monitoring (UAM)?

Jul 2, 2024 By Dale Strickland In CurrentWare
In our ever-evolving cybersecurity landscape organizations must keep a watchful eye on user activity to ensure critical assets are protected against a potential insider threat. This practice, known as user activity monitoring (UAM), involves tracking and recording what users do on devices, networks, and applications. UAM serves a dual purpose: Improving security and understanding end-user behavior.
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rocket.chat

Rocket.Chat AI: Empowering you with data sovereignty and accuracy

Jul 2, 2024 By Pavithra Sudhakar In Rocket.Chat
We live in an era of artificial intelligence, and its benefits are undeniable. However, it is critical to ensure organizations can trust what AI has to offer and reduce risks, especially in government, defense, and critical infrastructure. The European Union AI Act and the Biden Administration’s AI Bill of Rights are a testament to this. At Rocket.Chat, security isn’t an afterthought; it’s an integral part of our original blueprint.
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nifty

10 Best Construction CRM Software Reviewed for 2024

Jul 2, 2024 By Jeffrey Kagan In Nifty
The construction industry is moving from strength to strength. Among the trends that are emerging in 2024 is the way that technology, including construction management software, is enhancing project efficiency and accuracy. This is where construction CRM software comes in. After all, the industry thrives on strong client relationships and meticulous project management. Traditional methods can make tracking leads, proposals, and project details a nightmare.
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scoro

Mastering Project Cost Management: A Step-by-Step Guide

Jul 2, 2024 By Rachel Bicha In Scoro
It’s easy to get behind on managing project costs amid all your other day-to-day responsibilities, especially if you have a lot of projects going at the same time. But if you don’t have a handle on cost management, you’ll likely experience overservicing, delivery delays, and less profitable projects. Why? Without a proactive cost management approach, project budgets, time logs, and margins soon become inaccurate.
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exoprise

SaaS and Microsoft 365 Service Level Agreement Credit Recovery

Jul 1, 2024 By Simon Dion In Exoprise
In this article, we will be covering Service-Level Agreement (SLA) credits and the general steps Software-as-a-Service customers must take to recover them. We'll also go over the typical information required by SaaS vendors, how to collect this information, and how CloudReady synthetics can expedite the SLA credit recovery process. SLA credits are a type of compensation to customers by service providers when service providers fail to achieve the agreed-upon service levels. These credits are applied to customer accounts as monetary refunds or credits to be used for future services.
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time doctor

How to create a culture of recognition to boost remote employee engagement

Jul 1, 2024 By Time Doctor In Time Doctor
How do you celebrate the people working for you in different locations and time zones? If you’re managing remote employees, shoutouts that used to happen in staff meetings now happen in virtual huddles. Instead of bringing donuts to the office, you might give everyone a gift card for coffee. Teams that reach their targets get a bonus or unique gift. Conventional wisdom says these strategies should help with remote employee engagement.
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time doctor

Recognition strategies for managing remote employees: Tips to boost motivation and prevent employee burnout

Jul 1, 2024 By Time Doctor In Time Doctor
When employees feel valued and recognized as individuals, they act in ways that benefit colleagues, managers and the organization. They’re also happier, healthier and more engaged. Gallup and Workhuman studied thousands of employees across several countries to gauge the power of recognition. They found that when recognition efforts resonate, employees are: In short, recognition is a powerful motivator and antidote to employee burnout.
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flowace

Essential Toolkit: 10 Call Center Manager Skills for Success

Jul 1, 2024 By Varun Kodnani In Flowace
Beyond their knowledge of payroll and inbound and outbound calls, call center managers need soft and hard work to improve team productivity and customer satisfaction. According to Forbes, leaders who are less inspiring and motivated make 47% of their direct reports consider quitting, and 93% of the time, they are rated in the bottom 10% of productivity. A competent manager should be able to handle challenging calls, handle complaints, and provide excellent customer service.
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flowace

10 Ideas for Increasing Employee Performance

Jul 1, 2024 By Varun Kodnani In Flowace
In today’s corporate competition, employee engagement stands as a critical differentiator. It’s not simply a feel-good metric but a strategic imperative directly impacting an organization’s bottom line. Incorporating employee performance into this equation further emphasizes its significance in driving success and sustainability.
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