Let’s face it – it’s easy for anxiety and boredom to creep into any job, including customer support. Listening to customers’ rants, complaints, and arguments incessantly can be a challenging exercise. Not to mention the equally daunting and exhausting task of following-up and responding to one angry customer after another. Before you know, your support agents are burning-out like dry wood struck by lightning in the summer grasslands of Australia.

A service level agreement (SLA) is a contractual obligation between a service provider and one of their clients. An SLA can include details around quality, availability, and general responsibilities for when things go wrong with the services provided. For both clients and service providers, SLAs are crucial for both parties to have common ground and language for expectations.

Marketing products and services via internet-based media is arguably the most significant trend of the past few decades. This has grown from a mere idea to a multi-billion dollar industry that drives global trade. It has also incentivized several radical business models and sub-industries. Digital marketing agencies serving the global digital industry are specialized businesses that implement diverse digital marketing channels to create brand awareness.

Wire, the world’s most secure collaboration platform, has been selected as the winner of the inaugural Secure Communications Solution of the Year Award at the prestigious Cybersecurity Breakthrough Awards, beating 3,499 competitors to take home the prize. The award provides further industry recognition and credibility for Wire’s encrypted collaboration platform, which has also previously been recognized by analyst firms Gartner and Forrester for its leading-edge collaboration solutions.

It’s been business as usual here at the Freshworks Marketplace – we now have over 800 apps on our unified marketplace. As we continue to steadily add apps to the Marketplace, here’s a quick look at some of our latest additions!

Imagine this: meeting a new acquaintance who raves about meeting you, but never follows up on making plans, and forgets your name when they bump into you. Now imagine another new acquaintance, this time who remembers your name, is still in contact with you months later, and sends you interesting resources that make your life better. Who would you prefer?

If you’ve worked in customer experience for long, you probably know that change is the only constant in retail. And that’s what keeps our job exciting, right? As customer preferences continually evolve, it’s our responsibility to continue raising the bar and meet their heightened expectations. But surprisingly, most UK retailers aren’t doing that.

Wire, the world’s most secure collaboration platform, today launched its ‘Odds of a Bad Bet’ report, which details the alarming scale of risks businesses are up against in a time when email is proving an open door for cyber criminals and malicious actors looking to disrupt, exploit and destroy businesses.

As technology continues to move forward, more companies are seeing an influx of international customers that didn’t exist a decade ago. For many companies based in the United States, a large percentage of their new international customers are from the United Kingdom (aka “the UK”). Made up of four countries – England, Scotland, Wales, and Northern Ireland – the UK may share a common language with the US, but there are some notable cultural differences.

Riot Web 1.4.0 is out today (with Android and iOS to follow shortly), landing a range of enhancements and powerful new features to make sure you’re always informed and in control of how, when, where and why your data is processed. As you probably already know, Riot runs atop Matrix and Matrix is a decentralised, federated instant messaging network.