Teams | Collaboration | Customer Service | Project Management

Out of 29 vendors evaluated in Forrester’s Cognitive Search Platforms Landscape, Simpplr stands alone as the only employee experience platform to make the list of tech vendors offering outstanding search functionality.

Feedback matters in the customer-centric era of business we work in. Whether it’s a customer telling your CEO that an agent did a great job or giving them a “negative” face after a chat session, there are many ways companies can receive feedback about their business. One method that has increased in popularity over the years is ratings on third-party sites like G2 and Capterra.

Today’s B2B support teams are under increasing pressure to meet rising customer expectations while working with flat budgets and limited headcount. Customers now expect faster response times, seamless interactions across channels, and proactive communication. Meeting those demands without expanding headcount can feel impossible. That’s where automation comes in. Customer support automation reduces repetitive tasks, accelerates resolution times, and ensures consistent, high-quality experiences.

That notion of digital space is no less true for everyone’s personal lives. Billions of people spend a significant portion of their time in an extended digital living space. We chat and message with our friends and relatives. We call and videoconference together. We share files, images, videos, and even collaborate on joint projects online. We play games together, watch videos together, and do so many collaborative things online.

If you’re wondering why your team seems busy but profit margins are flat (or even down) you might be stuck in the “productivity trap.” This happens when companies chase work volume instead of value. And it’s one of the most common challenges in professional services firms. We spoke with 20+ business leaders about how to redefine productivity and fix the issues holding your firm back. Let’s dive in.

Professional services teams face never-ending deadlines and overlapping client demands. And your decisions as an operations manager shape whether your colleagues thrive—or burn out—in those circumstances. As ops consultant Harv Nagra states on a recent episode of “The Handbook:” Most of us didn’t start our careers as operations directors. But now, we’re the decision makers. And while we’re trying to do our best, we might now have our own blinders on.

Many execs at professional services firms forecast revenue based on specific project data. While this granularity might seem like the best option, there’s actually a better (and easier) way to predict income: Top-down forecasting. A top-down approach gives you the speed and flexibility you need to make strategic decisions without getting lost in the details. Keep reading to learn the basics and how to implement it at your company.

If your remote team feels off track, the problem isn’t flexibility; it’s unclear expectations and missing data. Here’s how to fix that.

Outdated productivity mindsets create burnout and shame. Here’s how to shift toward clarity-driven performance that respects meaningful work over busywork.

Managing a remote workforce of 50+ employees creates challenges that traditional management approaches simply can’t solve. The most common problems you might be facing: Without proper tools, even experienced leaders find themselves making critical business decisions based on assumptions rather than actual data. This leads to The solution lies in implementing remote team management software that provides detailed insights and automated workflows designed specifically for large-scale operations.