Businesses worldwide are prone to relying on instant messaging (IM) systems in order to communicate with team members and increase productivity levels. As businesses begin to use remote working systems, IM is important in order to offer effective communication amongst teams. In this article, we will look into the role of instant messaging within businesses, different cybersecurity concerns involved within IM, and the future of businesses using IM internationally.

The ITIL (Information Technology Infrastructure Library) service lifecycle is a structured framework designed to manage IT services effectively. With the advent of ITIL 4, this framework has been modernized to meet the evolving demands of the digital age. ITIL 4 encompasses all aspects of IT service management (ITSM), guiding organizations in aligning their IT services with business goals.

A quick search on LinkedIn will show that businesses are at their most experimental when it comes to understanding employee needs as a puzzle piece to overall business growth. Companies now understand that their HR teams can play a larger role in employee efficiency with a deliberate overhaul (or at least tweaking) of traditional HR processes. In this post, we’ll show you how your HR teams can approach process improvement in HR workflows in four steps.

Employee Performance reviews are essential to ensuring a company is productive and efficient. When you combine employee review software and workforce data, the process can go from being a duty to a strategic tool for employee retention and growth, no matter if you have a standard or mixed workforce. Furthermore, 70% of companies report higher employee satisfaction scores after implementing proper employee performance review systems.

Employee retention is a major challenge for businesses of all sizes in today’s fluid job market. On average, businesses spend about 50% of their employees’ annual salary just to find a replacement for them. Additionally, according to SHRM the average time to fill a position in 2024 is around 44 days across all industries. High turnover rates cost companies significant time and money. Moreover, they disrupt productivity, damage morale, and hinder long-term growth.

Remote work is not a simple trend anymore. With employees demanding more flexibility and companies seeking access to world wide talents, remote work opportunities are ever growing. But as an opportunity seeker like yourself, how would you know what are the best industries for remote work opportunities? To answer that, I’ve pulled off an extensive research on the booming work-from-home industries. Here is what you’ll find here.

Imagine that your business needs to focus simultaneously on core operations and non-core activities like customer management. Both require experts to handle them. But it's costly and effortful to manage all sides of your company equally. That's the point at which call center outsourcing hits the business model to leverage the power itself. Here, the experts take care of customer interactions with class and precision. Outsourcing isn't just cost-cutting; it's reaching out to the world.

In 2024, Scoro was awarded the “Workplace Mental Health” silver label by Peaasi.ee, highlighting our commitment to prioritizing employee mental well-being and fostering a healthy work environment. At Scoro, we believe that the well-being of our team drives our company’s success. Here are 10 ways Scoro supports employee mental health and well-being.

‍ A community engagement strategy refers to the concerted approach of involving stakeholders in organizational initiatives, policy formulation, and decision-making. Boosting citizen participation enables access to ground-level insights and promotes informed decisions. Several countries have successfully involved citizens in the policy formulation and decision-making process.