Considering the benefits of time tracking software, it is surprising that companies still opt for paper timesheets or Excel spreadsheets. Managing a growing amount of data would be a hassle if done manually and put all tasks all over the place. If your company is sticking to this traditional method, it is understandable because, on an individual level, people also neglect time tracking.

The new decade has taught people how to cope up with change. Several crises have occurred that forced everyone to adopt new systems, workflows, and processes. The COVID-19 pandemic pushed operations to go remote or hybrid. Additionally, the introduction of advanced tools left entities to adopt technology, even if most users are still in culture shock and are hesitant to use these platforms.

Tickets can be auto-forwarded from your support email to a OneDesk ticket creation email. When this happens, a ticket is captured in OneDesk containing the subject of the email, the email’s body, and any attachments in the email. Additionally, if the requester’s email address being captured does not yet exist as a customer record in OneDesk, they will be automatically added into the database.

One of the biggest reasons why most organizations embrace document management in the first place is because they're attempting to solve a number of crucial challenges, essentially all at the exact same time. If your organization is still living in a world of paper-based or even spreadsheet-based processes, simply finding the document you need when you need it can become an uphill battle.

Whether it’s managing workgroups in an efficient way or spotting and solving issues that might arise when dealing with large groups of team members and customers; Help Desk Managers are, above all, problem-solvers, motivators, and all-around natural leaders.

For many companies, working from home is still a novel idea, therefore data on remote work is limited. However, these ten work from home statistics appear to indicate that allowing employees to work from home, or working from home yourself, has tremendous value.

​​When the pandemic first disrupted business as usual, Zendesk was one of the earliest adopters of the new normal. “I think we were one of the very first organizations to make the decision that all of our sales were going to be 100 percent remote indefinitely,” says Monica Telles, VP of Zendesk Sell.

One person can’t be responsible for accomplishing a company-wide initiative. Whether it is engaging in a more customer-centric motion, following a policy on inclusion, or participating in feedback on a new platform, it must be a top-to-bottom motion. The same holds true for redefining the intranet and the role of the intranet community manager for your company’s internal communications. Most might say this is a job for the communications team or community managers.

As part of our efforts to improve user experience, we now introduce Timeline. This new view displays the key elements of your projects to provide you and your team with a clear and full overview. Plan and share your work towards success with Timeline.

A character bio, character template and character bio template are all important things for a writer to know if they would like to receive credit for their work. There are approximately 650,000 in-house writers and just over 1 million freelance writers globally, according to statistics; but what is it that only a few ones can get to the top? Writing stories that affect readers is not easy for every writer. You should know the techniques and write carefully and creatively.