During the company’s all-hands meeting, you find out a sales manager role has opened up. As a seasoned sales rep, you naturally get excited—until you realize that you don’t know how to transition from a sales agent to a sales manager. You begin to wonder, Do I have what it takes? If you’ve ever felt this way, you’re not alone. Ask any sales manager, and they’ll tell you the journey to leading a sales team isn’t easy.
Digital marketing trends are changing every year, and to be a digital marketing specialist one must continue updating their skills in order to stay ahead of the competition. With COVID-19 throwing a wrench into every company’s practices, agility and flexibility are becoming more valuable than ever. On the other hand, some skills are so fundamental to the field that they are unlikely to ever lose their relevance.
As an award-winning, end-to-end work management software for marketing agencies, Scoro is a powerful tool in its own right. It enables you to manage every aspect of your agency in an all-in-one digital workspace – but the benefits don’t stop there. Scoro can also integrate with your business’s existing marketing tools so you can run everything in one place.
Average handle time (AHT) is one of the most popular metrics to measure the efficiency of customer service agents and organizations. Why? Tracking the average handle time gives you insights into how effectively agents address customer issues — the shorter the AHT, the better. You’ll also be able to discover how to reduce customers’ time on hold and increase the number of calls handled by agents to improve customer satisfaction.
Modern call center software features go beyond just helping you make and receive calls. They can help measure your agents’ performance and even tell when a lead is interested in your company. If your business has to take high daily call volumes, call center software features can help you streamline and automate your processes. But what features should you look for in a call center software?
When you are part of a great team, going to work in the morning feels joyous and exciting. There is a special feeling when your teammates are working towards the same goal as you – you’re able to share in the camaraderie of the journey, as well as the achievements. Through synergy, good teams are able to create an end result far outweighing what each individual could produce themselves. However, in order to create a successful team, it’s essential that you pick the right members.
Vivantio, a leading provider of customer service optimization software and solutions for demanding B2B service teams, was recognized as a Higher Performer and Momentum Leader in several categories in the G2 2021 Fall Report. G2 is a product review platform where verified users review, rank and share experiences and feedback on various services and software products.
A great timekeeping software for employees allows you to: In addition, the timekeeping software you choose should be: In this article, we’ll start by discussing how Buddy Punch (our employee timekeeping software) excels in the above areas. Then, to help you make a more informed decision, we’ll list other timekeeping apps for employees. Note: Sign up for a free trial of Buddy Punch or request a 1-on-1 demo to learn more.
An excellent customer experience is the key to any company’s success. It contributes to the firm’s customer loyalty, brand advocacy, and sustained growth. And this is just as true to enterprise customers as it’s to individuals. Enterprise customer experience involves all the interactions your business clients have with your organization. It’s a holistic view of your organization from your business client’s various employees, managers, partners, etc.
Want to know how to create and use Zoom breakout rooms? With COVID-19, the way we live and work has changed rapidly. Taking our work out of the boardroom and into the living room means rethinking the way we communicate. Fortunately, tools like Zoom help us stay connected even when working from home. Besides supporting large video conferences, Zoom also allows hosts of the main meeting to separate meeting participants into breakout rooms for smaller, private group discussions.
