Not every quarantine trend has had a long shelf life—if you abandoned your sourdough starter eons ago, you’re not alone. But when it comes to customer service, some habits born out of the pandemic are here to stay. The Zendesk Customer Experience Trends Report 2021 found that 64 percent of customers started using a new support channel last year. Among them, 73 percent say they plan to continue using that channel this year and beyond.
From simple task management and smooth team communication to efficient knowledge management, the cloud offers valuable productivity tools that can help companies be more productive in their day-to-day lives, all for free.
As the COVID-19 pandemic swept the world and shifted the way many businesses work, physical annual general meetings (AGMs) became difficult to execute. Businesses had to adopt technology to maintain productivity even in flexible work arrangements. Yet, Hong Kong is no stranger to this. Hong Kong has always been proactive in adopting digital technology.
Communication is not easy. Especially at a professional level, poor communication can ruin relationships and, eventually, entire businesses. It’s hard to communicate effectively even in a small business with a few employees, let alone in an organization of hundreds or thousands. Then how do you succeed at it? Is there any secret? First, you need to learn the real importance of effective business communication. Then, put your best efforts into constantly improving this aspect within your team.
Most people know the United States of America as a leader in filmmaking, sports, technological advancements, and so on. But not many are aware that the USA is also a popular destination for an offshore company. From increased credibility to easier access for your products and services to a major consumer economy, there are several reasons to set up an offshore company in the USA. In this article, we’ll explain what offshore companies in the USA are and the requirements for setting one up.
From WhatsApp to Microsoft, offshoring has helped several businesses save costs and get access to skilled talent from around the world. And while you can use offshoring to increase business productivity and growth, you need to understand it clearly before you offshore your processes. In this article, we’ll discuss ten successful offshoring examples and the unique benefits of the business practice.
When organizations implement any new technology or introduce change, concerns and questions are bound to arise. For Time Doctor, one of the most common concerns we hear is how employees will feel about the tool. To help leaders and managers prepare for and get ahead of these concerns, we’ve compiled a list of the most employee friendly settings and features that Time Doctor provides.
Customer service apps are great. They help us communicate with customers very easily, and engage them effectively, all while staying under budget. Unfortunately, a customer service app will only be effective as long as it’s good for you, your company, and your customers. Here are over 15 customer service apps your CS team will love, their pros and cons, and the platforms they’re available for. Let’s get started.
About 82% of customers deeply value convenience, friendliness, and human touch when it comes to their ideal customer service experience. If you want customers to continue to return to your business, you need to treat them well, and successfully handle the customer service challenges that inhibit your support team. Customer service challenges are scenarios that get in the way of providing the customer with a favorable resolution.
The pandemic era showed us that consumers were going online in their search for better and safer ways to transact with businesses. This shift in behaviour means that customer service has become more important now than ever, and organisations must change the way they view the function going forward. Customer service needs to be a crucial part of every company’s growth strategy.
