Last week, we were privileged to have some incredible industry experts from Retail Week, PayPal, Shopify, Parcelhub and Medallia discussing the most pressing matters in retail at an event we called Let’s Talk Shop – Your retail CX roadmap for 2021. We’ve put together this piece so you know what happened and what to take away.
A decade ago, where employees were concerned, the word ‘remote’ was used to describe workers in far-off offices. Today, it is the new cool. As a result of technological advancements and collaboration tools, working remotely now represents a more productive option for companies across different niches. According to a Gallup Poll, about 43% of gainfully employed Americans work remotely. With the influence of the COVID-19 pandemic, you can expect this number to go up.
Users now gain the flexibility to express their current status in any way they prefer. Set a custom status to add a descriptive status message and emoji that’s visible to everyone throughout the app. Custom user statuses are available in Mattermost Cloud today and in Mattermost Self-Managed v5.33 (available March 16), with mobile support coming soon.
Curious about time management reporting? It’s no secret that keeping track of employee time can significantly improve your team’s productivity and profitability. However, tracking work hours involves analyzing hundreds and thousands of records in employee timesheets. How can you use this data to your advantage? Time management reporting can help you convert time entries into lucid information using visual aids like charts and graphs.
Looking for the best employee monitoring software? In this article, we’ll highlight 12 excellent employee monitoring tools to help you choose the perfect one for your needs. We’ll go over their key features, pricing plans, and user ratings to help you make an informed decision.
“While virtually all customer success management initiatives start out as “churnfighters,” you can’t stop there. The challenge is to gather and use the data from every interaction to move your team out of reactive mode and into far more effective proactive stances.”1
Beautiful website design doesn’t just happen. While your clients might think their slick, high-functioning website popped out of nowhere, you know that a lot of blood, sweat, and tears went into it. Most of your clients have never been through the web design process before. This will be their very first experience, which is why it’s so important to make it as straightforward as possible. Doing so will alleviate any stress, confusion, and ultimately, any unhappy customers.
As of mid-March, 12 months have officially passed since hundreds of millions of people around the world began working remotely to help slow the spread of the newly emerging coronavirus. What many of us thought might be a month or so of “flattening the curve” has now been a full year of working from our homes, with far-reaching effects on our relationships, processes, and work habits.
“Transactional email is complex, and for most teams, it’s a tedious afterthought rather than a first-class citizen,” according to Postmark, an email API provider. When it comes to both transactional and triggered email, many software teams assume that the logical next step is to start building their own notification system. But moving down this path without a clear view of the complexities and the size of the undertaking might not be the best solution for your business.
