As an eCommerce business, acquiring new customers is the first hurdle. But once you get their attention, a bigger challenge is to keep them coming back to the store for more. Needless to state, increasing customer retention by a mere 5% can increase the profits from 25%-95%. The secret ingredient to successfully building a solid customer base is to offer exceptional customer service. eCommerce customer service begins from the moment your customer places an order.

Mattermost v5.35 is generally available today. Incident Collaboration: Ad hoc tasks, stakeholder overview, and more (Cloud and E20 Edition). We are excited to release multiple new features for the Incident Collaboration product:

Founded at the beginning of 2019, feat. is an award-winning indie advertising & technology marketing agency that has trusted Scoro to power its growth from the very beginning. As a direct result, feat. has been able to exceed its revenue targets, optimize business processes and make fast, data-driven decisions throughout the COVID-19 crisis. feat.

When communicating in groups, collaborating at work, or talking in online communities it's common to want to talk about a range of topics with the same set of people. We want to improve Element to make it easier to do that. Most people either painstakingly create multiple rooms and send invites to each one individually, or they brave our old and unloved Communities feature and hit its many limitations.

The annual ICMI Contact Center Expo, which took place virtually last month, featured an agenda of enlightening presentations on the state of the call center industry. While nearly every presentation over the two-day event mentioned the impact the COVID-19 pandemic has had on the industry, one presentation in particular took a deep dive into what has changed since the pandemic and what it means for the future.

Time Doctor’s overview dashboards provide real-time data to managers and teams at their fingertips. Our dashboards create maximum visibility into the most important insights and summaries for managers and users at the daily, weekly, or monthly levels. We have two different dashboards: the Team Dashboard mostly used by managers and those who are delegated as admins in Time Doctor, and the User Dashboard that employees can use to monitor their own work autonomously.

In today’s business environment, consumers and organizations have a different relationship altogether. Modern consumers have become more informed, and are not driven merely by quality or low prices. Gone are the days of product-oriented advertisements that focused just on the tangible benefits of a product or where premium quality was associated with better brands.

Gone are the days of companies developing their own in-house tools to manage projects, time, sales funnels, and internal teams. Firms now benefit from hundreds of readily available online or on-premise applications that manage critical business functions and allocate resources at the click of a button. SaaS (Software as a Service) tools have become the bedrock of the modern workplace.

Customer support is demanding work: You’re on the front line handling queries, issues, and complaints all day. To motivate and retain support agents, companies need to acknowledge their work. Customer service recognition is when the customer service team’s hard work is seen, understood, and valued by the whole organization.