The concept of corporate social responsibility (CSR) originated with companies having to clean up after their mistakes. “It was born from when a company polluted a river, their corporate social responsibility program was how they offset that damage,” says Tiffany Apczynski, Zendesk’s former vice president of Public Policy and Social Impact. Today, companies are expected to take more proactive stances and resulting actions and to lead the way on important issues.

Customer Experience (CX) encompasses the entire cycle of a buyer’s journey that includes anticipation, discovery, and the fulfillment of desire. Technology and digital platforms have opened up new avenues for us to connect with commodities that fulfill our desires, and food certainly is one of them.

Want a comprehensive ActivTrak vs RescueTime comparison? Tracking time spent on tasks and projects is one of the best ways to gauge and monitor productivity. ActivTrak and RescueTime are both great tools for this, but they do have some significant functional differences. ActivTrak is great for monitoring employee activity, while RescueTime helps you improve your employees’ time management skills. So which one is ideal for your business?

In this article, we’ll compare Zendesk with Freshdesk to find out which is the right customer support tool for you. We’ll compare these tools based on: By the end of the article, you’ll not only know all of the main differences between Zendesk and Freshdesk, but you’ll know which is the right tool for you. Let’s get started.

At times, remote workers might be ineffective for many reasons, which negatively affects team productivity and workflow. Therefore, to place a check on an inefficient remote employee, an employer should employ an Employee Monitoring Software; it helps evaluate remote productivity and effectiveness.

Even before the virus forced us all inside and online, messaging was taking over the world. It’s how many of us shared news, collaborated with colleagues, and — most importantly — kept in touch with friends and family. As with all things digital, the pandemic simply accelerated the inevitable. It also showed us that messaging was made for customer service. Customers are reaching out for help more than ever before, and messaging is their channel of choice.

Does it take way too long for your organization to adopt an ECM system? You are not alone. Many organizations face humongous implementation projects with the added complication of data migration before they can actually realize real benefits from their ECM investment. Any software solution only brings value if end users embrace it and adapt it to their daily routines. And the users will be happy to adapt only when the solution is easy to learn and use.

Customer experience separates all. Agencies offering B2B services to a diverse clientele often have complex requirements such as multiple integrations, reporting specifications, pre-defined security measures, and more. Due to these constraints, selecting the right customer experience software becomes challenging for them. If you have been experiencing this hurdle, then you are in the right place.

The principles for delivering good customer service are simple. You need to be customer-focused, fast, and a true product expert. But how do you deliver great customer service and create the kind of customer experience people will rave about? Excellent customer service requires you to create seamless, intuitive, personalized, and consistent customer experiences each time.

Your day has just started. You scroll through Instagram and see that someone has baked banana bread. Again. You notice your laundry bag overflowing with pajamas of different colors. You put the thought away and log in to your team meeting. You turn on the video for your Zoom call. Right then, your pet decides to make an entry and sit right on your keypad. Your team hollers while you chase her away. Amidst various distractions, the meeting goes on. Soon, you get busy with your tasks for the day.