Teramind and InterGuard, both are highly regarded as powerful employee monitoring platforms for the modern workforce. Both of them have strong activity monitoring, productivity analysis and reporting features. Especially, after the recent refresh of its UI, InterGuard has been able to up its game in user friendliness – a big factor for this kind of software. On the other hand, Teramind is already known for its intuitive, award-winning interface. Pricing is another competitive edge in this market.

“Do not do unto others as you would have them do unto you – they might have different tastes.” — George Bernard Shaw When it was time to look back and reflect on my three-month onboarding period at Miro, I was convinced that I’ve never been part of such a collaborative, open team culture. Curiously enough, I’ve never met anyone from my team (or company) in person.

It's safe to say that the ongoing COVID-19 pandemic has been a challenge for all of us — especially for organizations that were in the process of undergoing their own digital transformations as the lock downs started in March 2020. The need to use technology to support a fast-paced and agile workplace was always paramount — but somehow, it's become even more so in an era where most of your employees are going to be working from home for the foreseeable future.

Companies deploy shared services teams to centralize and consolidate operations of multiple units. These teams can help sales, marketing, finance, legal, and other groups and each department is their customer. There are also shared services groups that are available to service many with few people, such as global marketing supporting field marketing or sales engineering with global sales. Most times this is done via e-mail with several people on :CC, spreadsheets, or not at all.

As the world adjusts to the “new reality” of the pandemic, industry leaders look back on what has worked well for them and share advice about what to expect in the future. In case you missed it, here are some highlights from recent interviews with industry leaders, as part of Zendesk’s CX Moments virtual events series.

When it comes to customer service, the most important thing you need to shine is an excellent team. However, a great team won’t just happen in a day. That’s why it’s essential to have dedicated training and onboarding for your customer service team. We’ve put together this article to help you make sure that your customer support staff are all ready for their roles by giving them the training they deserve.

ERP – or enterprise resource planning – is a term thrown around fairly often when discussing the operations of a business. The focus of ERP is to improve efficiency by seeking insight into where resources are allocated and improving how they are being utilized. To develop a full picture of where resourcing is currently, analysis and planning needs to be done across verticals – from finance to human resources, from distribution to procurement.

There’s no question that the internet has forever revolutionized the way we communicate. Gone are the days where we’d write letters to relatives to see how they were doing — having to wait days if not weeks to hear back. In fact, many of us don’t even make phone calls or send emails anymore. There are just so many better online options that the digital world has brought us to the point where legacy communication methods have become increasingly obscure year after year.

You have the perfect product and competitive pricing to carve a special place for your brand in the market. The reactions and verdict from customers and critics are in, and your product is an instant favorite. However, no matter how pathbreaking the product or service is, your company’s customer perception is only as good as the support you offer. So what’s the best way to increase the likelihood of your customers staying with your company? It’s all about your customer service plan.

We know that what customers value most today is transparency and user experience. With this in mind, we have created Shared Reports, a tool that allows you to create professional time reports with high visual impact in a few minutes, so that you can share them with your clients. It is a fact that, as a freelancer or SMB, you probably spend most of your time on “client work”.