Teams | Collaboration | Customer Service | Project Management

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60 Kick-Ass Team Communication, Collaboration, and Productivity Quotes for the Goal-Oriented Entrepreneurs!

Business communication quotes. Productivity quotes. Quotes on team collaboration. Do you read these phrases and yawn? Well, that won’t happen in this article. Instead of being a bore with all the ‘famous’ communication quotes, we plan to inspire you with the words of wisdom shared by the best of the entrepreneurs, world leaders, and experts who excelled in their fields.

How to Avoid Overworking Your Employees (Tips + Tools)

Are you searching for solutions to prevent overworking employees at your organization? It’s no secret that having overworked employees is usually an indicator of your poor organizational performance. Unfortunately, many companies tend to overlook the problem of overworking until it’s too late and has caused employee burnout. So how do you spot the warning signs of overworking in your organization before it’s too late?

Part 3: The Strategic Role of B2B Customer Support

In Part 1 and Part 2 of this blog series based on the whitepaper co-produced by ServiceXRG and TeamSupport, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes, and about the evolving role of B2B customer support. We conclude this series with customer support versus customer success.

5 sources of misleading statistics (and how they can jeopardize your company)

In 2007, toothpaste company Colgate ran an ad stating that 80% of dentists recommend their product. Based on the promotion, many shoppers assumed Colgate was the best choice for their dental health. But this wasn’t necessarily true. In reality, this is a famous example of misleading statistics. The ad suggested that dentists preferred Colgate over other toothpaste brands. But the survey asked them to list several brands of toothpaste they would recommend.

6 Tips on How to Choose the Right Artificial Intelligence Software for Your Company

Artificial intelligence software has gone a long way in recent years, from being an ultramodern potential to a day-to-day reality. A lot of organizations nowadays are using some AI solutions while others are on the trial stage of adopting. There are various types of artificial intelligence software, and AI is being applied in various technologies, particularly in the help desk industry. According to experts from Business Insider, 80% of businesses will want chatbots by 2020.

Case Study: Healthcare Provider Cuts their Paper-Pushing Time by 20% to Spend More Time with Patients

The world’s healthcare workers have taken center stage in 2020, due to the Coronavirus pandemic. The work they do to keep patients healthy is tough work — hallmarked by long shifts and lots of information to digest and record. Anyone in the healthcare space will attest to the fact that managing information sits at the center of their work. They need to access patient information, process insurance claims, record new patient information, among tons of other document-related work.

In an uncertain world, knowledge is power

As we continue to navigate the impacts of COVID-19, businesses and customers alike are recognizing that knowledge is power. Information, resources and instructions—the kind of knowledge typically provided on company help centers and FAQ pages—can help keep the world moving even when so much remains unknown. The only thing we know for sure is that the world will keep changing, and no matter what happens, you’ll need to keep your customers informed.