The wait is over, they’re finally here! Message editing and reactions are live on Riot Web (1.3), Riot iOS (0.9.1) and RiotX (0.1.0) on Android!

Attention Matrix fans! Modular has just announced public availabilty of their personal hosted homeservers! Starting at $10/month for a 5-user server, they’re speedy, they’re reliable, and just like their larger cousins come with a custom-branded Riot Web instance and can be used with your existing domain name. And did I mentions there’s a one month free trial? What are you even waiting for!?

As a company grows in size and complexity, so does the nature of its customers’ issues. As a result, modern enterprises need to constantly evaluate and update the tools, processes, and systems it uses to solve customer problems.

Creating more personalized and modernized customer experiences means first understanding the customer experience—that means bringing customer data together from a variety of different sources. It’s a great idea in theory, but it’s also a complicated one. Support professionals understand the need to bring all that data in, but the technical elements are often too costly and complicated to prioritize.

Some customer problems need to be solved in person. A broken washing machine, a stalled car, or a leaky sink – these problems cannot always be fixed over a video call by an agent, with a manual in hand. Our customers asked us some time back if field service could be made easier. Some were using Freshdesk integrated with other tools to solve problems onsite for customers. But they wanted their workflows to be simpler. They wanted to know if the experiences could be made better.

Whether you run a reseller eCommerce business or offer professional services to clients across the globe, your customer relationship management (CRM) strategy can make or break your brand. However, while traditional CRM can indeed help you manage your customer data more easily; you can go a step further and integrate user-generated content (UGC) into your product management via an idea portal.

Businesses specialized in development, deployment, and maintenance of software products are currently experiencing a commendable market boom. It is undoubtedly the prime of the industry. In this age of technological advancement, the software is the soul of every computing device you can think of, and it is the core of any emerging technology from artificial intelligence to internet of things and robotics. We can only conclude that the outlook on the industry’s growth is on the positive side.

Global technology provider Arrow Electronics has selected Wire as the first secure collaboration platform to be offered through its reseller network; to customers in the UK and Ireland. Wire is a secure collaboration platform for enterprise. It uses end-to-end encryption to ensure complete security and privacy and transform the way businesses communicate.

It’s no secret that when it comes to volume, text has given way to visual content on social media platforms. Primarily visual social networks such as Instagram and YouTube continue to acquire more daily users1. These users are collectively uploading billions of visual content every day. Moreover, social networks with algorithmic feeds, such as Facebook and Twitter, have been prioritizing visual content over text-only content, which in turn earns image-based posts higher engagement.