How to create an Aircall dashboard
Dale shows us, step-by-step, how you can build an Aircall dashboard using Geckoboard. We also cover some of the ways an Aircall dashbaord can boost your Sales or Customer Service teams.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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How to mention teammates in Slack
Learn how to mention a teammate or partner in Slack to bring them into the right discussions.
Call Center Shrinkage And Measures To Reduce It
Shrinkage is a complex problem that is common in many call centres. As the industry rises, problems become more persistent. Therefore, call centre shrinkage needs to be taken into consideration. Why and how let’s.
Guide to Physical Annual General Meetings in the Digital Age
Beyond the presentation of financial reports and performance, annual general meetings serve as vital pillars of corporate governance. They serve as a forum where shareholders and stakeholders convene for discussions, dialogues, and decisions crucial to the organisation’s trajectory.
Artificial Intelligence Tickets: 7 Game-Changing Strategies
And just like that, the future has arrived: artificial intelligence tickets are here. Undoubtedly, AI has transformed —as well as many areas of our lives— the landscape of Ticket Management, offering a series of benefits for organizations looking to streamline their IT support operations. This article will explore how AI-powered ticketing systems can enhance efficiency, improve issue resolution times, and elevate customer satisfaction.
A Guide to User Activity Monitoring in 2024
Cyber threats are becoming increasingly sophisticated, and data breaches can have catastrophic consequences. User Activity Monitoring (UAM) is the frontline defense for organizations seeking to protect their digital assets and maintain client and stakeholder trust. In the same light, user activity monitoring software is critical to a comprehensive cybersecurity strategy.
Insider Risks vs Insider Threats - Understanding the Difference and Leveraging AI Security Solutions
The difference may sound subtle, but it can cause unrecoverable damage to organizations. Triggered by intentional (or unintentional) employee behavior, insider risk puts business data integrity at stake, while insider threat happens when the data at risk gets exposed to some unauthorized entity. Both cases pose challenges to workplace compliance and operational efficiency.
CurrentWare Recognized as the Best Employee Monitoring Software by Leading Software Directory
CurrentWare has been recognized as a top performer in the employee monitoring software category by Research.com, a leading research portal and B2B review platform. Research.com consistently seeks out effective business software that yields tangible results. Businesses and researchers rely on Research.com to provide crucial insights into industry trends and trustworthy software evaluations.
21 Fundamental KPIs In BPO Call Centre
How does BPO determine and weigh its metrics? Is it just by employing appropriate call centre KPIs, or is there more? Well, KPI, which stands for “Key performance indicators,” means measuring a company’s business’s development, performance, or position. Even though KPIs might vary from industry to industry, they are crucial to every business.
A New Take on Platform Preferences - REWORK podcast
David Heinemeier Hansson recently revealed that he's making the switch from Apple to Android and trading in his Mac for a PC. In this week's episode, cofounders of 37signals Jason Fried and David Heinemeier Hansson discuss the shift in direction, the events that led to the change of platform, and what the company overlooked by being focused on the Apple ecosystem. Rework is a production of 37signals. You can find show notes and transcripts on our website. Full video episodes are available on YouTube and X.