Teams | Collaboration | Customer Service | Project Management

One of the most important factors of customer satisfaction is the quality of the interaction between service desk agents and users. At InvGate, we know this is key, and we’re developing new AI-powered response suggestions to empower agents’ capabilities further. Users expect empathic-written responses that solve their requests in the shortest period. Meanwhile, agents are required to solve hundreds of tickets every day, following defined best practices and according to SLAs.

There has been plenty for the manufacturing industry to be concerned about in recent times. The ongoing effects of the pandemic and, more recently, the war in Ukraine have exposed supply chain vulnerabilities that are forcing companies to adapt quickly. Those who don’t, are faced with the unwelcome prospect of being unable to get their goods onto store shelves or being left with a costly overstock in their warehouses.

Let’s face it: Zendesk is great. It’s one of the most popular helpdesk tools out there. But, it also has its shortcomings, and there are numerous competitors on the market. A portion of these Zendesk alternatives are open source solutions. The unique advantages of open source software play well into the customer service space, and they are here to stay. After all, open source solutions are no longer reserved for small businesses and teams.

Customer service can make or break you, especially how you handle web chat software issues. And the more companies, websites, brands, or customers you have, the more complicated it gets. With web chat software, you can handle incoming support requests with ease. There are several advantages to investing in live chat software for your customer service support requests.

As businesses grow, providing on-demand customer service responses can begin to feel a bit overwhelming. When an increased volume of general inquiries is compounded by specific requests that require time-consuming replies, the backlog of customer service tickets can lead to frustrated buyers and a stressed-out service team.

When implementing new IT solutions, businesses can employ a number of strategies to improve existing systems. In many cases, the value of these strategies correlates to their scale. Businesses of different sizes have varying needs that scale alongside them—larger organizations with system-wide setbacks often require sizable investments to obtain evenly matched software solutions.

The newest release of OneDesk is live! This month we have some great and highly anticipated features and enhancements.

Natural language processing (NLP) has come a long way over the past few years. With the development of powerful new models such as GPT-3 and BERT, it's now possible to create sophisticated applications that can understand and interact with human language. However, what went viral as a disruptive chatbot with ChatGPT, suddenly became a contest of language models to power AI content. So, we decided to oppose GPT-3 vs.

Everyone in the digital and tech space is hysterical about ChatGPT. It has recently been integrated into Microsoft Teams, media such as Buzzfeed is using OpenAI to partially create content, and Intercom is employing it to enhance products. We've already seen how ChatGPT can be a tool for IT support, and now we're about to discover how to use ChatGPT for customer service. If you want to take your clients' experience to the next level, using it to help employees out can be the smart thing to do.

Software for consultants can have a tremendous impact on service delivery. With access to the right technology stack, you can elevate service delivery and offer greater levels of service to clients. It’s true that a man is only as good as his tools. Whether you are working for a large consulting firm or operating a one-man band, there is a number of tools available. ‍ In this guide, we will explore a range of useful tools to consider adding to your technology stack.