Meet the Zendesk Resolution Platform: powered by our network of AI Agents
The Zendesk Resolution Platform is more than just speed – it ensures AI delivers accurate service resolutions.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
HR shared services automation: benefits, challenges & AI guide
HR shared services were designed to centralize support and improve efficiency, but many teams today are still overwhelmed with repetitive employee requests, from leave queries and payroll questions to policy clarifications and onboarding support. Despite having shared service models in place, HR teams continue to face delays, rising ticket volumes, and increasing pressure to meet SLA expectations. The core issue isn’t centralization, it’s the reliance on manual case handling.
HR Workflow Automation: Build AI HR Workflows Faster
HR teams spend a huge chunk of their day-to-day time on mediocre and repetitive tasks. The irony is that this also forces employees to lose productivity hours while searching for the right answer to their routine queries. This aligns perfectly with what Deloitte’s Global Human Capital Trends 2025 survey reported. According to it, 41% of HR teams’ time is spent on work that doesn’t contribute to the value their organizations create.
What is AI transparency? A comprehensive guide
AI transparency builds trust, ensures fairness, and complies with regulations. Dive into the benefits, challenges, and strategies to achieve transparency in AI.
Understanding outcome-based pricing: A results-driven framework
Learn how outcome-based pricing ties AI investment to measurable results, so businesses can evaluate value based on what agents achieve, not just what they cost.
Knowledge builder: Automatically create a ready-to-use knowledge base | What's New
Turn your historical tickets into a ready-to-use knowledge base automatically. Knowledge builder analyzes past conversations and your key business context to generate structured content you can publish and refine. Launch faster with relevant knowledge grounded in real customer interactions. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.
Al Agent for HR with BambooHR | HR Automation Using Pre-built Integrations in BambooHR | #aiagent
In this video, we walk through how to integrate an AI Agent for HR with BambooHR using pre-built integrations to automate HR workflows and enable AI automation for real-time employee data access. You’ll see a complete step-by-step setup, followed by a practical use case demonstrating how an AI agent can retrieve benefits and deduction details directly from BambooHR without any manual effort.
How to Automatically Convert Gmail Emails into Tickets
If your customer support strategy still involves people logging into one shared Gmail account, you’ve likely experienced a kind of ‘support black hole’. This problem involves missed emails, agents replying to the same customer with different answers, and losing track of which issues are resolved and which are still in progress. The problem is Gmail isn’t a ticketing system, so eventually your team will outgrow using just email.
The making of a new-era IT leader
AI has changed what IT does. The job of leading has changed even more.
HRAI Chatbot in Slack | Live Demo + Deployment (Slack + Al Agent = HR Superpower)| #slackAl #hragent
90% of companies already use Slack… Now HR teams are turning it into an AI-powered agent, Slack + AI Agent = superpower! Slack is no longer just a chat tool… It’s becoming the HR execution layer, AI in Slack is the future! In this video, you’ll see a complete HR AI chatbot integration in Slack from setup and deployment to a real live demo handling PTO requests, policy queries, and onboarding. HR teams today are overloaded with repetitive tasks, constant queries, and manual workflows.