Teams | Collaboration | Customer Service | Project Management

AI promised better CX — but 83% of consumers still expect more. Contextual intelligence is the missing link that lets teams deliver smarter, faster, and more meaningful experiences. In this video, we unpack the five trends shaping CX in 2026 and show how contextual intelligence helps you: Watch to learn how to lead in the AI era and start applying contextual intelligence in your organization today.

What if you could build a fully functional HR AI chatbot… in under 10 minutes? In this video, I’ll show you how to create an HR AI Agent using your own knowledge base no coding, no complexity. From setting up the basics to connecting your data and launching your chatbot, everything is done step-by-step. This isn’t just a chatbot that answers questions. This is AI for HR that can understand your company policies and take real action.

Every business has support issues that don’t fit neatly into prebuilt categories. Custom intent categories let admins define intents, categories, and subcategories that reflect their unique support needs. By customizing how tickets are classified, intelligent triage can more accurately predict what incoming requests are about—helping teams organize work and route tickets more effectively. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Imagine adding your newborn to a dental plan… and almost missing the deadline. In this video, you’ll see a real HR AI Agent use case where an AI chatbot ensures newborn dental enrollment is completed on time without manual errors, missed deadlines, or back-and-forth with HR. This is not just a chatbot. This is how modern AI Agents for HR handle critical life-event workflows with precision.

In this episode of The Modern Tech POV, Dennis Woodside, CEO at Freshworks, sits down with Dan Keyworth, Executive Director of Performance Technology and Systems at McLaren Racing, the reigning Formula One Constructors' Champions. McLaren runs one of the most demanding technology operations in the world. 26 race weekends a year. A new network built from scratch at every circuit. 100,000 telemetry parameters per second. And zero margin for error.