Teams | Collaboration | Customer Service | Project Management

workativ

AI Agents in HR: Use cases, benefits, and future

Feb 26, 2025 By Narayani Iyear In Workativ
Since the global pandemic, almost every fabric of the workplace has changed. Today, remote and hybrid setups have become the norm, and employees worldwide expect better support, flexibility, and personalized experiences from their workplaces. In this whirlwind of change, HR teams are now tasked with meeting these growing demands and providing efficient employee support.
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InvGate

Request Management Software: What it is And Why it Matters

Feb 26, 2025 By Natalí Valle In InvGate
IT teams often struggle with service requests that pile up without a good system. This leads to delays and frustrated users. Request Management software helps teams process and track service requests in an organized way. Studies show that 80% of users measure their satisfaction with IT services through one thing: speed of resolution. This makes efficient request handling crucial for maintaining user confidence in your IT department.
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Deep Dive into Zendesk Voice Community Event

Feb 21, 2025 By Zendesk In Zendesk
On February 20, 2025 the Zendesk PMM & Community team hosted an engaging Deep Dive into Zendesk Voice Community Event, where attendees had the opportunity to learn from our product experts about maximizing the capabilities of Zendesk Voice for enhanced customer service experiences. The expert panel covered several essential topics, including: In addition to gaining valuable knowledge, participants were encouraged to engage with the panel by submitting their questions, which were addressed live during the event.
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startingpoint

The Cost of Bad Workflow in Enterprise Companies

Feb 17, 2025 By StartingPoint In StartingPoint
In today's fast-paced digital landscape, the cost of bad workflow in enterprise companies has grown significantly. Without effective workflow automation tools, employees are forced into time-consuming, manual processes that drain productivity, increase operational costs, and hamper organizational agility. Many enterprises still rely on outdated systems and scattered workflows that prevent them from reaching optimal productivity.
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teamsupport

Tracking Success Metrics in Live Chat: KPIs That Matter in B2B SaaS Support

Feb 17, 2025 By Amanda Davis In TeamSupport
In the dynamic world of Business-to-Business (B2B) Software as a Service (SaaS), providing exceptional customer support is non-negotiable. One of the key tools that can elevate your support game is live chat. However, to ensure that your live chat is as effective as possible, tracking the right success metrics is crucial. In this blog, we’ll explore the critical Key Performance Indicators (KPIs) you should focus on to track the success of live chat in B2B SaaS support.
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What is a Ticketing System? Learn All The Basics And Its Benefits

Feb 14, 2025 By InvGate In InvGate
Are you looking to streamline your support processes and enhance customer satisfaction? Discover the power of a ticketing system in this informative video. We'll explore the essentials of a ticketing system, common mistakes to avoid, and what features to look for in these tools!
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