Teams | Collaboration | Customer Service | Project Management

Is your IT team overwhelmed with service requests? Are you tired of manual processes, lost requests, and frustrated users? Join us as we walk through the Service Request Management process step-by-step and explore best practices for improving it.

Welcome to the resolution revolution. We unveiled the Zendesk Resolution Platform at, elevating customer and employee service for the AI era. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Not every support ticket is a one-off issue. When patterns emerge across incidents, it’s time to scale your approach. In this video, see how Vivantio's Problem Management helps service teams: Ideal for: Support teams, IT managers, and operations leaders looking to scale resolution processes without sacrificing visibility or service quality. Powered by insights. Aligned with ITIL. Backed by Vivantio.

Learn to create a report on first reply time for tickets solved daily in the previous week. Good tip for support analysis.

Learn how to create, customize, and share Explore dashboards.

Discover how Vivantio simplifies internal ticket management processes to help your support teams stay efficient and deliver exceptional service. In this video, we walk through how tickets are automatically routed, triaged, and resolved using customizable queues, AI-powered summaries, and integrated knowledge base resources. What You'll Learn: How tickets are logged, queued, and routed in Vivantio.

In this video, we explore HR Service Management (HRSM) and how it can transform your HR operations. From streamlining processes to improving employee satisfaction, HRSM offers a strategic approach to optimize service delivery. Watch as we break down the key concepts, benefits, and steps for successful implementation! 00:00:00 – Introduction 00:00:40 – What is HR Service Management? 00:01:42 – The HR Help Desk 00:02:41 – Benefits of HR Service Management 00:03:56 – Implementing HR Service Management 00:04:41 – Conclusion.

Learn to create a report in Explore showing the total number of tickets created by specific users, including requester details and helpful filters.

Troubleshoot common issues related to accessing dashboards, reports, and the Explore interface.