How to set reporting permissions in Zendesk Explore
Learn how to set and change your agents’ reporting permissions and Explore access in Admin Center.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Unleashing the Power of Customer Support in B2B SaaS with TeamSupport
In the fast-evolving B2B SaaS landscape of 2025, customer support has transcended its traditional role—it’s no longer just a necessary service but a strategic powerhouse. With industry trends shifting towards customer-centricity and data-driven decision-making, companies that invest in exceptional customer support gain a competitive advantage. Support teams are now at the forefront of driving customer retention, increasing revenue, and ensuring scalability.
AI Agents in Enterprise | Use Cases, Benefits & Future Trends
According to The Harris Poll, commissioned by Google, 88% of the young leaders surveyed had expressed their desire to use AI for a task that feels overwhelming. Having AI agents at your disposal makes a big difference when you already know that enterprise workflows are unmanageable. One big reason for enterprise tasks being overwhelming is that enterprise information lies in silos.
Request Management Software: What it is And Why it Matters
IT teams often struggle with service requests that pile up without a good system. This leads to delays and frustrated users. Request Management software helps teams process and track service requests in an organized way. Studies show that 80% of users measure their satisfaction with IT services through one thing: speed of resolution. This makes efficient request handling crucial for maintaining user confidence in your IT department.
AI Agents in HR: Use cases, benefits, and future
Since the global pandemic, almost every fabric of the workplace has changed. Today, remote and hybrid setups have become the norm, and employees worldwide expect better support, flexibility, and personalized experiences from their workplaces. In this whirlwind of change, HR teams are now tasked with meeting these growing demands and providing efficient employee support.
Deep Dive into Zendesk Voice Community Event
On February 20, 2025 the Zendesk PMM & Community team hosted an engaging Deep Dive into Zendesk Voice Community Event, where attendees had the opportunity to learn from our product experts about maximizing the capabilities of Zendesk Voice for enhanced customer service experiences. The expert panel covered several essential topics, including: In addition to gaining valuable knowledge, participants were encouraged to engage with the panel by submitting their questions, which were addressed live during the event.
How to create your first dashboard
Learn how to create, customize, and share Explore dashboards.
How to manage team members access and permissions in Zendesk
Learn how to manage team members' access and permissions in Admin Center.
StartingPoint Product Video - Snippet
StartingPoint Product Video Snippet.
How can I start using Zendesk Explore?
Navigate the Explore sidebar, manage your admin settings, and learn about dashboards, reports, and datasets.