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Legislation

How to Get GDPR and Customer Communications Right

The General Data Protection Regulation (GDPR) was big news for companies when it came into effect in 2018. It aimed to put more controls on how organizations manage the personal data of their EU-based users. Since the law’s enactment in 2018, some US states, such as California and Virginia, followed suit and passed their own data privacy laws for their respective residents. Companies that do business in those regions now have to ensure they comply with these legal requirements.

Europe takes a stance: large messaging services will have to open up

Gone are the days when email was the main channel of digital communication. In 2022, messaging apps are the way we all communicate in our personal and professional lives. We use WhatsApp, Facebook Messenger, Telegram, Viber, and others to communicate with friends and family. At work, we rely on platforms such as Slack, Microsoft Teams, and Rocket.Chat. However, some of these messaging platforms have one big disadvantage compared to email - the lack of interoperability (or cross-platform messaging).

A guide to navigating the Digital Markets Act

A couple of weeks ago the European Parliament, the European Commission and the Council of Europe agreed on the main guidelines for the Digital Markets Act (DMA). The DMA is legislation aiming to create a more competitive digital market in Europe by mandating competition-friendly practices from the ‘gatekeepers’ i.e. the largest tech companies (see below for full definition).

Upcoming legislation impacting full-time work

The 117th Congress has introduced nearly 400 labor and employment bills since first convening on Jan. 3, 2021, ranging from protecting farmworkers from wildfire smoke and excessive heat to establishing fair practices around unionization and everything in between. As everyone’s favorite singing piece of legislation would say, “But today I am still just a bill.” The vast majority of these 400 bills stand a 2% chance or less of being enacted into law.

Implications of MAS, ACRA, and SGX Guidelines on AGMs

Over the past two years, Singapore has been introducing new regulations that guide companies in managing the welfare of boards and shareholders for annual general meetings to facilitate businesses and organisations in making alternative arrangements in light of safe distancing measures brought about by the COVID-19 pandemic.

8 questions we think should be answered before regulating technology

At Atlassian, we believe that the future will be led by innovation and technology. Particularly now, in the midst of the COVID-19 pandemic, we can see just how integral the tech industry has become, interwoven into every facet of our lives. As technology becomes indispensable, it is inevitable and appropriate that governments take steps to mitigate the risk factors from this deep integration of digital technologies into our day-to-day lives. Get stories like this in your inbox

Staying GDPR compliant with Zendesk

Well, it’s finally here. Enforcement of the European Union’s new GDPR directive has officially commenced. User privacy in the internet age is an incredibly important topic that isn’t going away any time soon. At Zendesk, we’re committed to delivering products that are at the forefront of protecting our customers’ and users’ data.