A Project Portfolio Management (PPM) tool is software that helps professional service companies, like agencies and consultancies, manage multiple projects simultaneously. It gives you visibility into all projects in one central place, allowing you to track progress, meet deadlines, manage resources, and increase project profitability. In this article, we’ll break down 7 of the best project portfolio management systems to give you the insights you need to choose the best tool for your team.

Victor Figueroa, Farmers Insurance Agency Owner, was building out a sales call center when he realized his old whiteboard wasn’t quite up to the task. He tells us how switching to a real-time TV dashboard has ignited a competitive fire in his sales team. At the end of summer 2023, Victor had the chance to scale up his office space. He wanted to take this opportunity to expand not only the floor plan of his new office but also the way his team worked.

In an industry where both innovation and solid relationships are vital, cutting-edge technology plays a significant role in business success. Customer support in manufacturing is not just a service, but a commitment to nurturing a long-term partnership. This industry is full of complex machinery and detailed processes. Utilizing relevant technology provides a streamlined, simplified direction to establish sustainable growth and stay competitive.

Employee engagement plays a pivotal role in the success of any compliance training initiative. When employees are actively involved in their training, they are more likely to remember and implement what they've learned in their tasks. This, in turn, fosters a work environment that's both compliant and ethical. This blog will discuss strategies that organizations can use to promote employee engagement in compliance training.

The importance of employee engagement for the success of any firm is becoming increasingly generally recognized. A highly engaged workforce not only produces more and is more profitable, but it also has a lower turnover rate, which can save a company a significant amount of money. One strategy to raise employee engagement is to give them more responsibility for their projects.

Artificial Intelligence (AI) is rapidly advancing across every industry, but is this technology the right choice for your customer service strategy? We've already explored the multiple uses of ChatGPT for customer service, like crafting accurate responses to complaints or creating issue notifications. However, since then, AI has grown and amplified its uses and language models.

We are excited to announce a ground-breaking collaboration between Element and BigBlueButton, marking a significant step forward in the realm of virtual classroom technology in the education sector. This partnership signifies our joint commitment to revolutionising online communication and collaboration, and we are ecstatic about the possibilities that lie ahead.

When we're talking about government messaging apps, what are we talking about? Messaging has become a popular mode of communication because of the desire for ease, real-time conversations, and access from anywhere, at any time. In fact, Gartner's 2022 Channel Benchmark and other research studies show that instant messaging platforms have surpassed email as the primary mode of internal workplace communication.

When it comes to support, every second counts. The constant barrage of support tickets can often feel like a relentless wave, threatening to overwhelm even the most seasoned support teams. Amid this tumultuous sea of demands, the siren song of automation calls out – promising a haven of efficiency and tranquility. TeamSupport, with its cutting-edge automation features, emerges as the guiding light for software support teams navigating these treacherous waters.