Teams | Collaboration | Customer Service | Project Management

A knowledge base is an internal or customer-facing library dedicated to a specific topic, product, or service. The goal of a knowledge base is to be a repository of information for those who are learning about a topic, so they can find the information they need. Knowledge bases can help customers find answers to questions they have, which helps minimize customer service requests. Learn how to increase customer satisfaction by following four easy steps.

If we learned one thing in 2020 it’s that remote work is possible. The myths that virtual teams are less productive, it’s impossible to connect through just a screen, or that remote work reduces career growth have officially been busted. According to the 2020 state of remote work report, almost 70% of full-time workers in the U.S. worked from home during the COVID-19 pandemic.

In the past week, you’ve probably reprioritized your tasks, rescheduled your calendar, and maybe even worked late to get something done. You’re not alone. According to recent research, 87% of knowledge workers are working two hours later every day compared to 2019. Yet over one-quarter of deadlines are missed each week. Every day, we juggle competing demands on our time and, as a result, experience more chaos than clarity. Luckily, there’s a solution: time blocking.

OKRs and KPIs are both methods of performance management, but they can help you reach your goals in different ways. OKRs are a goal-setting framework, while KPIs track goal performance. In this piece, we explain how to combine the benefits of these frameworks to improve business performance. OKRs and KPIs may look a bit like alphabet soup at first glance, but these acronyms are valuable ways to set and achieve goals.

You finished your project, now what? If you don’t have a system in place to know what your project objectives are, you don’t have an easy way to know: Did your project succeed? Did you hit your goals? Or did you miss your target? Crafting a project objective isn’t hard, but you have to make sure it’s a measurable, helpful way to evaluate project success. This guide will help you get started with project objectives and supercharge your project management skills.

Project design is an early phase of the project lifecycle where ideas, processes, resources, and deliverables are planned out in seven steps. With detailed resources and visual elements, find out how project design can streamline your team’s efficiency. When it comes to managing projects, it can be hard to get everyone on the same page. With multiple moving parts, different deliverables, and cross-departmental collaboration, sometimes an initial project meeting just isn’t enough.

How do you make sure your team is focusing on the most important work? Work management helps organizations coordinate work across projects and teams, reducing silos and streamlining cross-functional collaboration. Learn what work management is and how it can transform your business.

A project postmortem meeting is a meeting held after a project's completion. The main goal is to reflect on how the project went and identify what can be changed moving forward to create a more streamlined process. In this article, we talk about the key benefits of hosting a project postmortem and the steps you need to take to have a successful meeting. One of the most satisfying feelings in the project management process is to complete the project itself.

Business process automation (BPA) is the automation of complex business processes through the use of advanced technologies. By implementing automation solutions, your team can eliminate busywork and increase productivity. Discover the tasks you can automate with BPA. Looking for ways to eliminate busywork while improving team efficiency? Automation might just be your answer. Automating recurring tasks can save your team time and can even help prevent small day-to-day errors.

Videoconferencing fatigue is the feeling of exhaustion that you get after having too many video calls in one day. Although it’s often called “Zoom fatigue” or “Zoom exhaustion,” this phenomenon can happen with any video conferencing software. Learn the symptoms of videoconferencing fatigue, plus tips to prevent it.