“My job here at Atlassian is to commit crimes and then write very, very detailed confession letters – metaphorically speaking.” Meet Alex: an engineer on our security intelligence team with a wry wit and a penchant for pop-color hair. Less metaphorically speaking, the team’s job (our red team, in particular) is to hack Atlassian’s systems exactly as real attackers would.

Here are the newest integrations from Zendesk to help your agents provide great customer experiences—and to help keep things spooky this October.

Many companies are very skeptical about remote work – most do not understand how to control employees at a distance and at the same time maintain a productive working rhythm. In 2009, IBM devised a policy to allow 40 percent of its employees worldwide to work remotely. But in 2017, as the company’s revenue start slumping, the management pulled back its decades-old remote work policy. IBM said that the marginalized feel makes remote employees less loyal.