Teams | Collaboration | Customer Service | Project Management

%term

SLA Reporting Essentials: Define Clear Metrics. #itil #itservicemanagement #servicemanagement

🚀 Dive into the world of Service Level Agreements (SLAs) with our new YouTube Shorts series, 'SLA Reporting Essentials'! In our first episode, we break down the importance of defining clear metrics. 📊 🎥 What to Expect: Animated graphics illustrating key metrics like response times, uptime, and customer satisfaction.

How This Agency Achieves 41% Profit Margins w/ Courtney Tarrant

41% profit margins. Sounds good. Right? That's exactly what one marketing agency has been able to drive with a results-oriented workplace & corresponding compensation model. Courtney Tarrant, Owner & COO of The Ad Girls shares in today's episode that when they went away from this model for a short period, profit margins shrank closer to typical industry norms.

The Role of Website Monitoring in Preventing Cyber Security Threats: Protecting Business

Cybersecurity threats are a constant concern for businesses in the digital age. Hackers constantly find new ways to breach security systems and steal sensitive information. Website monitoring is crucial in preventing these threats and protecting your business from the damaging effects of a cyber attack. But what exactly is website monitoring, and how does it work?

10 onboarding process improvement tips for smoother employee onboarding

Serving as a link between the hiring process and complete integration into the organization, onboarding is an essential stage in the employee lifecycle. Productivity, work happiness, and employee retention can all be strongly impacted by a well-organized onboarding process. Onboarding strategies need to change with businesses, and they can benefit from ongoing innovation and improvement.

7 Changes to Improve Your ITSM Knowledge Management

Knowledge management has long been an IT service management (ITSM) capability, with it now a management practice within the ITIL 4 body of service management best practice guidance. However, knowledge management is also one of the ITSM capabilities that, while relatively highly adopted, organisations often struggle with.

Best Customer Onboarding Software For 2024

The best customer onboarding software will help drive customer success and retention. Acquiring new customers is just the first hurdle. When I'm first introduced to a new service, a smooth onboarding process makes all the difference. It sets the tone for the entire relationship and directly impacts my likelihood of becoming a loyal, long-term user. This is where customer onboarding software comes in, helping businesses like yours turn those initial sign-ups into engaged brand advocates.

When Firing Agency Employees ISN'T The Right Move w/ Kyle Duford

What happens when you’re faced with an upset client…and it’s actually your team’s fault? Kyle Duford, President and Executive Creative Director at The Brand Leader, and author of Twice Found, joins the podcast to talk about leading with grace and learning through failure. He also discusses balance in all things — how to balance challenges, healthy vs. unhealthy failure, and transparency in the face of furious clients.

Different Types of Employee Monitoring Software In 2024

Employee Monitoring Software – The most amazing tool in today’s work environment. Such applications act like messiahs when it comes to analyzing employee behavior, work time utilization, & more. Software such as DeskTrack is available in 3 modes: Desklite, Stealth, & Tagger, each with its features & pricing. Today, we will talk about all these modes & features, so, let’s get straight into it.

Employee Performance Tracking: The Complete Guide

Employee Performance Tracking is more than just keeping tabs on work hours these days. In today’s flexible and modern work environment, identifying employee output is the key to success. We recommend using performance measuring software for the best results. Tracking your staff for performance, efficiency and productivity is essential with the continuously changing and complex work atmosphere.