As you start planning for the next quarter, you might find that your team’s ideas and goals are scattered across channels, docs, and spreadsheets. With Slack lists, you can create a straightforward catalog of planned work, improve visibility across teams, and discuss priorities where you’re already working – in Slack! LEARN MORE: hhttps://slack.com/help/articles/27660660362131-Slack-lists--Plan-work-for-the-next-quarter.

Operations is a critical role within agencies today. But beyond the day-to-day, there’s a big opportunity to leverage this role as strategic driver of growth and efficiency. How can you develop both yourself as a leader and your agency to deliver better results? In this episode, Ryan McNamara, Head of Operations for Rise at Seven, highlights 3 key areas that every ops director should focus on: Financial rigor - what metrics you should be looking at and how often, to help you make strategic decisions.

When your team is collaborating in Slack, but managing projects in another tool, context can get lost and progress slows. With Slack lists, you can capture, visualize, and stay aligned on tasks where you’re already working.

Zendesk Workforce Management roles, permissions, and audit logs | Zendesk product spotlight Manage Zendesk WFM roles, permissions, and audit logs efficiently. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Zendesk advanced routing queues and secondary overflow groups | Zendesk product spotlight Utilize secondary overflow groups with Zendesk advanced routing queues for better customer service. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.