Teams | Collaboration | Customer Service | Project Management

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Live TSU Webinar June 2024 Streamlining Ticket Management with Approval Workflows in TeamSupport

Join us on Wednesday June 26th, from 11:00 am - 12:00 pm CST for our monthly TSU webinar where we will explore the Approval Workflows feature in TeamSupport! This powerful tool ensures that critical ticket status changes are reviewed and approved by designated managers, preventing errors and ensuring smooth resolutions. We'll walk you through the setup, usage, and benefits of Approval Workflows, providing you with the knowledge to enhance your team's efficiency and customer satisfaction.

Why You Shouldn't Trust Unencrypted Communication Apps with Your Business Secrets

In today's business world, communication is the lifeblood of any company. Whether it's sharing new product ideas, confidential competitor information, unreleased financial data, or discussing personnel matters, these interactions are vital and involve every employee. To protect such sensitive information, companies often rely on NDAs, confidentiality notes on presentations, or email footers. However, one crucial aspect they frequently overlook is the security of the communication platform itself.

Work together better: 10 of the best Agile collaboration templates in Miro

A client wants a new mockup by the end of day; the development team identifies a bug that needs fixing; a competitor launches a cool new feature — and that’s all before lunch! The fast pace of business today makes Agile collaboration — the ability to coordinate among cross-functional teams — more important than ever. To stay competitive and innovative, Agile teams must be able to quickly adapt, take action when new opportunities arise, and practice relentless improvement.

4/10 Work Schedule: A Comprehensive Guide to a Four-Day Workweek

In today's fast modern world, people consider innovations in their everyday life. They always look for ways to optimize resource usage and increase outcomes. One creative example is implementing a 4/10 work schedule. Whether you are an employee or an employer, this work schedule will benefit both. It is time to analyze the structure, the pros and cons, and the implementation mechanisms of this work schedule.

Mastering Scrum Estimation: Techniques for Agile Teams

Accurate estimation is crucial in Scrum as it helps in setting realistic expectations for the workload associated with completing user stories or tasks. By assigning relative size or time values to each task, the team can make informed decisions about their capacity and plan sprints more effectively. This process not only aids in better sprint planning but also enhances the predictability of project timelines.

5 Communication Matrix Templates

As workplaces have become more diverse and remote, keeping everyone informed has become challenging. But don’t worry there’s a helpful tool called a communication matrix that can make this task easier. Whether you work in corporate communications or manage projects, this tool improves how information is shared. It helps with quick decision-making and ensures messages reach the right people.

Strategizing Remote Work for Employee Efficiency: The Complete Guide

Over the years and in the modern work environment, many organizations have adapted to the new normal i.e., remote work. However, they are also facing challenges in maintaining collaboration, communication, efficiency, and optimal performance. With the emergence of work-from-home also known as remote or distributed work due to the many benefits it provides to the employees, the need to strategize remote work for more efficiency is also there.