Teams | Collaboration | Customer Service | Project Management

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Jira Service Management Premium: Assets | Atlassian

In this 8-minute video, we’ll get to know some basics about Assets in Jira Service Management Premium. Assets is the name for the Asset Management feature included with your Jira Service Management subscription. You’ll learn about how Assets are structured and configured, understand some core concepts to get going, and see some examples of how this could look for your teams. Managing Assets in Jira can help reduce overall cost and effort by bringing more of your folks into a single ecosystem, allowing for greater communication and simpler management of your Assets.

What is Double Time Pay & How to Calculate it?

Are you an employer or HR professional puzzled by the complexities of double time pay? Look no further! Our video breaks down everything you need to know about this crucial aspect of workforce management, ensuring compliance and satisfaction. We'll cover the top three areas: What is Double Time Pay? - Unraveling the basics and the legal framework. Benefits for Employees and Employers - How implementing double time pay can boost morale and ensure compliance.

Activity | We360.ai

A powerful feature of We360.ai is that it provides insightful analytics based on employees' mouse clicks and keyboard presses. With Activity, you gain comprehensive visibility into employee productivity and engagement levels, allowing you to track and analyze work patterns effortlessly. Optimize workflows, identify areas for improvement, and enhance overall productivity with We360.ai's Activity feature.

Ticket Summarization: Speed up Help Desk Ticket Resolution With GenAI

Some help desk tickets are solved in just one exchange. Others might need more interactions, more people to review them, or even require escalation. All that back and forth generates multiple messages, and new observers may need up to 10 minutes to catch up. You can now use the Ticket Summarization feature on InvGate Service Desk to speed this up! Using generative AI, this feature can create a brief ticket summary with the incident’s main activity.

Return to Office Mandates Don't Improve Productivity-Here's Why

Discover how recent surveys and insights on Return-to-Office (RTO) mandates are reshaping the future of work. Explore strategies to balance organizational goals with employee preferences, including monitoring remote workers for enhanced productivity and satisfaction.

AI And Knowledge Management: Turn Ticket Resolutions Into Articles

An updated knowledge base is an essential part of an organization's self-service offering. But keeping it updated is no easy task. What if you could have artificial intelligence (AI) work for you and help you with Knowledge Management? That’s what InvGate Service Desk Knowledge Article Generation feature does! According to a report by Microsoft, 88% of respondents expect a brand or organization to offer self-service support, and 66% begin with self-service when in need.

Maximizing Productivity: Tap into the Deep Focus of Remote Workers

Want to know how time tracking employee software can create the perfect remote work setting? Uncover the perks of running a focused remote team and learn to streamline operations, boost productivity, and create a culture of accountability and transparency.

Scheduled and Live Reports

Scheduled Reports: We’re thrilled to announce an upgrade to our scheduled reports feature! Now, you can effortlessly send reports to multiple email recipients, even including individuals outside your organization. Automatically send your time reports to the management or your clients. Live Shared Reports: Your Shared reports have received a significant upgrade – they now automatically update on the public URL.