Are you an employer or HR professional puzzled by the complexities of double time pay? Look no further! Our video breaks down everything you need to know about this crucial aspect of workforce management, ensuring compliance and satisfaction. We'll cover the top three areas: What is Double Time Pay? - Unraveling the basics and the legal framework. Benefits for Employees and Employers - How implementing double time pay can boost morale and ensure compliance.

Some help desk tickets are solved in just one exchange. Others might need more interactions, more people to review them, or even require escalation. All that back and forth generates multiple messages, and new observers may need up to 10 minutes to catch up. But you can speed this up with Generative AI. The Ticket Summarization feature can create a brief ticket summary with the incident's main activity. This can shorten the time it takes to onboard someone new to a complex ongoing incident by up to 90% (from 10 minutes to less than 1 minute), based on internal testing.