AI in healthcare: Top use cases and benefits
AI in healthcare applies intelligent technology to improve patient service, increase efficiency, and lower costs. Learn about the top use cases, benefits, and more.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Zendesk
What is total experience? Definition + strategies for success
A successful total experience strategy helps you keep customers and employees satisfied. Here's how to do it right.
Workforce management with Zendesk | Zendesk Customer Success
In this video, we'll discuss how Zendesk's workforce management can simplify your agent scheduling, improve ticket forecasting, and increase team productivity, all natively to Zendesk.
Quality assurance with Zendesk | Zendesk Customer Success
Zendesk QA pinpoints conversations with positive or negative sentiment, identifies outliers, churn risk, escalations and follow-ups across all conversations – even those done by outsourced teams. This video will cover ways that quality assurance can benefit you and your team, how to measure QA, and how to bring it to your business.
What is WEM & why should I care? | Zendesk Customer Success
What is WEM & why should I care? | Zendesk Customer Success Workforce engagement management, or WEM, is a comprehensive suite of tools designed to optimize your support operations, enhance service efficiency, boost agent performance, and create a better overall experience for your teams. This video will help you better understand why and how WEM can improve your team's workflows and practices. ️
What does WEM do for me? | Zendesk Customer Success
What does WEM do for me? | Zendesk Customer Success This video will cover what workforce engagement management is, how Zendesk can assist with it, and the benefits that you'll see with your team after you implement it into your practices!
AI in HR: Top use cases and benefits
AI in HR is helping make employee service more efficient and personalised throughout the entire employee lifecycle. Discover more in this full guide.
Employee communication guide: 5 tips to improve it
Effective employee communication is vital to increase productivity, improve employee service, and ensure security—especially in a hybrid world. Read our blog to learn how to enhance it.
63 employee engagement ideas to boost morale and retention
These 63 employee engagement ideas can help you boost morale, retention, and productivity. Start improving engagement today with our guide.
AI customer feedback analysis: A complete guide
Learn how to use artificial intelligence to gather, analyse, and understand customer feedback, which can lead to a more effective customer experience.