Customer service ROI is the total impact of investments in improving support quality and efficiency. Learn how to calculate and improve ROI in this guide.
Employee service management is a strategic initiative aimed at elevating employee support by streamlining HR and IT services, automating routine tasks, and empowering employees with self-service capabilities.
Learn how to automatically mark tickets as solved using automations and create views to track solved tickets efficiently. Timestamps: Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.
Troubleshoot email configuration errors with this tutorial. Learn DNS, SPF, and TXT verifications using third-party tools like MxToolbox. Resolve issues outside Zendesk for seamless email setup. Timestamps: Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.
Learn how to fix the forwarding check failed error in Admin Center. This tutorial also covers Troubleshooting issues with Gmail Connector, Gmail forwarding, and external email forwarding. Timestamps: Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.
On August 29, our community came together for an amazing event focused on achieving customer service excellence through the synergy of workforce management (WFM) and quality assurance (QA). Attendees had the opportunity to learn from a savvy panel of experts and explore the latest innovations set to elevate support operations to new heights.
Learn how to send Zendesk satisfaction surveys immediately after tickets are solved by deactivating default automation and creating a custom trigger. Timestamps: Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.