The new era of AI-powered Workforce Engagement Management
Discover the latest releases for Zendesk QA and WFM and how they can elevate your customer service operations.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Zendesk
What you need to know about Zendesk's AI-powered workforce engagement management tools
Here's what you need to know about Zendesk's workforce engagement management tools. Powered by AI, Zendesk WEM can improve your customer support operations from end to end. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
A look into Zendesk's AI implementation journey | Conversations with Zendesk podcast
On this episode, we’re joined by Steven Warfield, Vice President of Customer Service and Technical Support at Zendesk. Steven shares insights into how AI is transforming customer service at Zendesk, emphasizing the importance of human interactions and career growth alongside AI implementation. He also shares valuable feedback from Zendesk customers on their experiences and preparations for an AI-powered future.
Unlock the future of intelligent employee experiences | Free Zendesk report
Did you know that satisfied employees lead to satisfied customers? The Zendesk #EXTrends 2024 report shows how AI, easy-to-implement tools, and a focus on security are reshaping the workplace and the employee experience as we know it. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
The customer experience jackpot: how Zendesk is winning big with AI
Learn about the features announced at Relate 2024 to see what Zendesk promises for future customer and employee engagement.
Why customer service is SO important #shorts
Customer service isn't just one thing — it's everything. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
What's new in Zendesk Workforce Management (WFM)
Last year, Zendesk acquired Tymeshift, which has now officially been rebranded as Zendesk Workforce Management (WFM). Zendesk WFM is the most efficient solution for agent management within Zendesk, leveraging AI to predict staffing needs with precision, automating agent scheduling based on these projects and providing insightful real-time and historical analytics on team performance.
Learn more about Zendesk QA (quality assurance)
Put AI in charge of conversation quality and get instant insight into your customer support performance to keep customers coming back. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Using AI for better customer and agent experiences with Upwork | Conversations with Zendesk podcast
On this episode of Conversations with Zendesk, we’re joined by Brent Pliskow, General Manager and Vice President of Customer Support at Upwork. Brent shares his expertise in integrating AI with human-driven customer service to elevate both customer and agent experiences.
What is customer experience? How to use AI (and more!) to boost customer loyalty | Zendesk
Discover the critical importance of customer experience and how it shapes the impression customers have of your business. Learn how to deliver good CX by heightening satisfaction and fostering long-term connections. Our 5 essential tips will help you kickstart an effective CX strategy that cultivates customer loyalty, driving lasting success and brand advocacy.