How well are your company’s products and services meeting your customers’ expectations? More importantly, how can you tell? The answer lies in measuring customer satisfaction. It’s a common buzzword thrown around in management and customer service meetings, but there isn't a single metric that can fully capture your customers' happiness. Instead, customer satisfaction is best quantified using multiple metrics.
Looking for a great Everhour alternative? Everhour is a popular web-based productivity software that works as a simple start and stop time tracking tool. What makes it a little different is that it has a native integration feature with several popular workplace software. For example, in its Asana integration, it works as a timer for project tracking. However, with that being said, Everhour isn’t perfect.
Some markets are starting to get ready for an upcoming (and progressive) return to the workplace. After several weeks of adapting to a new and uncertain situation, working from home and creating new routines… How can you now prepare your team for the comeback? First and most importantly, always follow your country’s guidelines regarding businesses’ re-openings!
Searching for the best Kronos competitors? Kronos is an employee productivity and HR management tool from Kronos Incorporated, a multinational workforce management company based in Lowell, Massachusetts. Unfortunately, Kronos isn’t perfect. For starters, it doesn’t allow you to account for offline work and it lacks advanced monitoring features like screenshot monitoring. Additionally, the Kronos mobile app isn’t as comprehensive as the desktop platform.
In Part 1 of this blog series we started exploring tools that can help your B2B customers solve issues on their own and ways to help them feel more comfortable doing so. Now in Part 2 of this series, we’ll explore one way that customers can speed up the time to ticket resolution with live chat. Let’s Chat!
It’s a no-brainer that better employee experience equals better customer service. A recent Frost & Sullivan study on Workforce Engagement Management (WEM) found that 89% of surveyed companies felt that improving contact center engagement will significantly enhance the quality of customer experience. And companies that fully adopt WEM solutions are 82% more likely to provide a better quality of customer experience and 96% more likely to achieve overall profitability.
