Get started with Automation for Jira - Demo Den - Sep 2020
Nick, a Group Product Manager on the Jira Software team, demos how to set up a simple automation rule. Thanks for watching and don't forget to subscribe to our channel
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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Courier Live: Controlling IoT using the Webhook Provider
Aydrian and Riley use the Courier Webhook provider to connect to a BlinkStick Square when a notification is sent. They walk through setting up a Courier route and websocket event. Click "Show More" to jump to key moments in the video. Riley Napier, Sr. Software Engineer Courier: The smartest way to design & deliver notifications. Design once, deliver to any channel with one API.
What's New at Zendesk: CX in the new normal
Your host and product expert, Andrew Forbes, is joined by Zendesk’s SVP of Product, Jon Aniano. Join us to discuss how Zendesk is helping businesses stay five steps ahead through rapid change, and stay connected with customers in real-time with social messaging.
What's What at Zendesk: Stay connected in real-time with social messaging
Social messaging has skyrocketed in popularity for customers getting in touch with customer service. It can be hard for companies to think about how to spin up and manage new channels. Our new improvements make it easy to pull the social messaging options customers want into a unified conversation across channels, including chat, email, and phone support. Join Claire Peracchio to dive deeper into Agent Workspace: Social Messaging to see this update in action.
What's New at Zendesk: Platform
Get your shine on with our platform products, Sunshine, and Sunshine Conversations. Give a listen to Paul Lalonde, our product expert, as he walks us through how to put an end to siloed conversations with Multiparty Conversations! Also get the chance to hear about our new Shopify Integration.
How to Measure Employee Productivity in the IT Industry
Want to learn how to measure employee productivity in the IT industry? It’s no secret that measuring employee productivity is one of the hardest things to do these days. As there are so many variables to keep track of, determining how well an employee is performing can be a very confusing process for most businesses. And when you’re dealing with the IT sector, this can become even more challenging! But don’t worry.
The ultimate guide to a successful discovery call
Have you ever asked someone for their phone number but then stressed about that first call? It can be daunting to pick up the phone and call a stranger, but it’s the only way to get to know someone. Discovery calls are the same way—somewhat daunting, but critical to building relationships with leads. They’re your chance to get to know the prospect and introduce them to your business.
A Full Guide to Digital Agency Project Management (2020)
Did you know that 77% of high-performing projects use project management tools? Despite the apparent connection between using project management software and great efficiency, adoption rates for these tools remain fairly low among organizations — only 22%. So, here’s the first piece of advice in this guide — for any digital agency that seeks to be groundbreaking, trustworthy, and competitive, project management tools are not an “if” or an afterthought.
How to Measure Employee Productivity in Healthcare
Want to learn how to measure employee productivity in healthcare? Knowing how productive your employees are is essential in just about any industry, including healthcare. This way, you can better determine if you’re meeting patient and company goals and if there’s room for improvement. But what are the productivity metrics you should track when it comes to the healthcare sector?
How Geckoboard dashboards help India's largest online furniture rental company deliver incredible customer service
Continuing our series of Geckoboard customer interviews focused on KPIs, goal setting frameworks and dashboards, we speak to Sandeep Jindal, Head of Customer Support at Furlenco. In this post we cover how India’s largest online furniture rental company uses Geckoboard dashboards to monitor their most important Customer Support metrics, what they did to increase CSAT from 75% to 85%, how they’ve been impacted by Covid and much more.