Teams | Collaboration | Customer Service | Project Management

Customer Service Outsourcing Philippines: PITON-Global on Advanced Technologies and Customer Experience

In the ever-evolving landscape of customer service outsourcing, the Philippines has solidified its reputation as a premier destination, thanks to its skilled workforce, cost-effectiveness, and cultural compatibility with Western markets. This success is underpinned by the adoption of advanced technologies that have transformed the customer service experience, allowing contact centres to deliver exceptional service quality and efficiency.

Best Practices for Tracking Product Development Progress

Although they correctly devote their energy to pursuing their company’s high-level objectives, effective Product Managers also keep an eye on how their teams are progressing, day by day, in completing the product-related tasks that will help the company reach its objectives. Here’s why that’s a smart strategy.

8 Strategies To Improve Team Collaboration in Your Org

Is your team struggling to work in a remote and distributed environment? We have your back! Here are 8 actionable tips to improve team collaboration and engagement in your org. There are some sports where individual talent thrives and some that require support and collaboration from each team member to win. It is no wonder that even Michael Jordan considered the greatest basketball player of all time, talks about teamwork rather than individual contribution.

The 9 Best Productivity Monitoring Software in 2024

Maintaining high levels of employee productivity is essential for success because it directly impacts the overall performance and profitability of a company. High productivity means tasks and projects are completed efficiently, reducing costs and maximizing resources. That’s why productivity monitoring solutions are essential. They help you enhance efficiency, streamline operations, and ensure your workforce performs at its best.

Common Proxy Mistakes and How to Avoid Them

Proxies have improved how we use the internet. Whether you need to access geo-restricted websites, scrape protected content, or just hide your identity for privacy reasons, proxies avail the necessary capabilities to do so. However, effectively utilizing your proxy takes more than just purchasing a plan and accessing the web content you need.

Email Health Dashboard

In this dashboard tutorial video, we’ll be walking you through building a Microsoft Exchange and Outlook dashboard utilizing CloudReady Synthetics and Service Watch Desktop. This dashboard is a great first stop when diagnosing user email issues. When an issue comes up, engineers can quickly review the CloudReady data available in the dashboard to identify if an office or Exchange Online is experiencing issues or an outage.

Microsoft Teams Health Dashboard

In this dashboard tutorial video, we will walk you through building a Teams Health Dashboard by combining the collected metrics for CloudReady Synthetics and Service Watch Desktop. The Teams Health Dashboard provides users with a holistic view of Microsoft Teams availability and performance. When an issue occurs, users can quickly review the Teams Health Dashboard and identify whether the issue is limited to an office or affecting Microsoft Teams as a whole.