Teams | Collaboration | Customer Service | Project Management

The suprising things your rates should account for

Are you really getting paid for every hour your team spends on clients? Rich Brett says probably not – and your pricing should reflect that. Building in buffer for overservicing and utilisation isn't pessimism. It's risk management. And if the number you land on is twice what the market will bear, that's not a pricing problem. That's a business model problem.

Why Hybrid Teams Need to Rethink Physical Access Control, Not Just Digital Security

For years, "workplace security" mostly meant firewalls, endpoint protection, and password policies. IT and security teams poured resources into locking down networks, devices, and cloud apps, while the physical side of the office, badges, door readers, visitor logs, was treated as a background system that just needed to work. Nobody thought much about it. Hybrid work changed that quietly, then all at once.

How Asana made goals work the way your team does

When work feels disconnected from purpose, clarity is the fix. Here's how Asana built the Goals feature that lets every team define success on their own terms. Creating subtasks in Asana used to mean leaving your project view. Take a look inside the build to see how the team built a faster, more direct path. Chapters: More from Asana.

How Rovo helps finance close the books faster | Atlassian

Managing financial systems at scale is complex. Multiple SaaS applications, ERP integrations, transaction flows, and month-end close activities must work seamlessly to ensure data integrity and reporting accuracy. In this video, Alex Auerbach, on the Finance AI and Enablement team at Atlassian, shares how they built Finance360, a Rovo agent that delivers real-time monitoring, proactive alerts, and intelligent troubleshooting across critical financial systems.

Workstatus Updates v6.18: New Reporting Suite, Client Portal Enhancements & Smarter Workflows

The latest Workstatus release is here with powerful new reporting capabilities, expanded Client Portal features, and a smoother experience across your entire workspace. In this video, you'll discover: Advanced Reporting Capacity & Bench Report for smarter resource planning Billable vs. Non-Billable Hours Report for utilization insights Timesheet Submission Report for improved compliance Cleaner report organization with pinned reports, scheduling, exports, and email sharing.

How to Use the Jobs to Be Done Framework in Miro

Your customers don't buy products. They hire solutions to make progress on goals that matter to them. In this video, we walk through the Jobs to Be Done template in Miro, covering how to map demand creation, analyze the hiring and firing process, and capture progress signals that tell you whether your solution is actually doing the job customers hired it for. Stop guessing. Start understanding. Subscribe for more product management and UX research tutorials in Miro.

Lean Project Management: Principles, Tools, Examples, and How to Apply It

Teams are often busy, but that doesn’t always mean work is moving forward. Delays caused by unclear priorities, repeated approvals, manual status updates, and scattered communication can slow even the best projects. Lean project management helps teams deliver more value by removing the work that doesn’t contribute to the final outcome. Instead of asking people to work faster, it focuses on improving workflow, reducing waste, and making project delivery more predictable.

Rocket.Chat 8.6: Virtru integration for ABAC and FIPS-compliant image

The organizations that depend on Rocket.Chat operate with requirements that don't bend: access control has to be precise, presence has to reflect operational reality, and deployments have to meet the standards federal procurement demands. Version 8.6 advances all three. Here is what is new.