Teams | Collaboration | Customer Service | Project Management

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asana

How to create a cross-functional team in 4 simple steps

Apr 17, 2024 By Alicia Raeburn In Asana
A cross-functional team is a permanent or temporary group of people with different types of experience working together to achieve a common goal. Cross-functional teams benefit companies because when team members with multiple skill sets work together, they can pursue company goals more efficiently. In this piece, we’ll explain what a cross-functional team is and provide tips for how to build one.
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monitask

How to Start an Agency: Step-by-Step Guide to Success

Apr 17, 2024 By Junun Saleh In Monitask
Are you looking for a way to start your own business and be in control of your own future? If so, starting an agency might be the perfect option for you. However, it’s also going to be a lot of hard work. There are many things to do to get your business up and running. This article will discuss the steps you need to become a successful business owner of an agency and everything you need to know to get started, from choosing a niche to set up your finances. Let’s dive in!
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insightful

How to Check if Employees Are Working from Home Diligently: WFH Monitoring Strategies

Apr 17, 2024 By Vanja Savic Petrovic In Insightful
Learn how to check if employees are working from home as productively as expected in this comprehensive guide. Read about implementing objective and subjective methods of monitoring your remote workers to improve workload management and boost productivity and morale.
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Vivantio

ITSM Maturity Model: From Chaos to Strategic Value

Apr 17, 2024 By Vivantio Press In Vivantio
Welcome to the world of IT Service Management (ITSM) Maturity Model. Here, chaos turns into strategic business value. As a service provider, you face the challenge of giving high-quality services. You deal with many stakeholders and complex processes. The ITSM Maturity Model is based on the basic understanding of ITIL . It helps you check and boost your service management skills.
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insightful

Sharper Than the Rest: How Precise Metrics Boost Insurance Outcomes

Apr 17, 2024 By Dora Ordanić In Insightful
Explore key insights into using productivity metrics to enhance operating efficiency and customer relationships in the insurance industry. Find out how metrics like loss ratios and renewal rates can boost employee productivity and redefine success.
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time doctor

10 employee retention metrics you need to know

Apr 16, 2024 By Time Doctor In Time Doctor
The importance of employee retention to an organization’s performance is becoming more widely acknowledged. Retaining qualified employees is crucial for preserving operational stability and promoting long-term growth in a competitive labor market. This blog article will examine several employee retention metrics that HR specialists and company executives may use to monitor and enhance employee retention.
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AI Agents: The next generation of AI-powered bots | Zendesk

Apr 16, 2024 By Zendesk In Zendesk
💡 AI Agents: The next generation of AI-powered bots | Zendesk 🚀 Take care of your customer's entire request from start to finish, no matter the complexity. Do it all without a team of developers or massive budget, and constantly improve your experiences with robust analytics. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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How I Do Customer Journey Mapping in Miro

Apr 16, 2024 By Miro In Miro
Product designer Maureen is here to show you her journey map creation process in Miro. See how Maureen deep dives into understanding users' experiences, working hand in hand with them to sketch out their journey. All within the platform. She'll share the details of how she and her team brainstorm ideas to tackle insights they uncover — and craft a practical plan to move forward.
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What's new in Asana | April 2024

Apr 16, 2024 By Asana In Asana
Welcome to the April edition of What’s new in Asana. First, create status updates faster with smart status. Asana Intelligence will start a draft status for you, pulling real-time work data in portfolios and goals and highlighting any risks, questions, and roadblocks. Next, save time by quickly duplicating entire sections of tasks within the same project. Finally, use today’s date in a custom field formula calculation to track the duration of progress or time spent on a task.
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