Answer Bot Behind Login
This video explains how your customers can see the KB articles only if they can login to the Support Hub.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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Jira Service Management Premium: Assets | Atlassian
In this 8-minute video, we’ll get to know some basics about Assets in Jira Service Management Premium. Assets is the name for the Asset Management feature included with your Jira Service Management subscription. You’ll learn about how Assets are structured and configured, understand some core concepts to get going, and see some examples of how this could look for your teams. Managing Assets in Jira can help reduce overall cost and effort by bringing more of your folks into a single ecosystem, allowing for greater communication and simpler management of your Assets.
Measuring and enhancing remote employee performance
The rise of remote work has fundamentally altered the landscape of job performance evaluation, posing new challenges and opening up fresh opportunities for companies across the globe. As organizations grapple with the nuances of managing remote employees, the need for effective strategies to measure and enhance remote employee performance has never been more critical.
How to deliver and receive constructive criticism
Getting feedback can be intimidating, but avoiding it only makes things worse.
Remote workforce tripled since pre-pandemic
The COVID-19 epidemic has resulted in a substantial change in the way we operate. One thing is certain until everything settles and the globe adjusts to the new normal: remote work is here to stay but with some modifications. Let’s examine the most recent data and patterns that provide a clear picture of the state of remote work in the US and how it is changing.
InvGate AI Hub: New Artificial Intelligence Capabilities For IT Teams
The IT world has always evolved quickly, but the explosion of generative AI and multimodal models is a major breakthrough in the industry. It is changing how we relate to technology – and now it will also change your IT service offering. We’re very excited to introduce you to InvGate AI Hub. InvGate AI Hub consists of a series of features that enable artificial intelligence for IT teams.
Craft Faster And Consistent Help Desk Ticket Replies With AI-Improved Responses
The speed and quality of interactions is a determining factor in customer satisfaction. And even though those aspects depend on several elements, artificial intelligence can greatly improve them. InvGate Service Desk AI-Improved Responses analyzes service desk agents' draft responses to requests, taking in all the details and the agents' input, and generates a new response that can summarize, expand, or change the tone of the original draft using Generative AI.
Ticket Summarization: Speed up Help Desk Ticket Resolution With GenAI
Some help desk tickets are solved in just one exchange. Others might need more interactions, more people to review them, or even require escalation. All that back and forth generates multiple messages, and new observers may need up to 10 minutes to catch up. You can now use the Ticket Summarization feature on InvGate Service Desk to speed this up! Using generative AI, this feature can create a brief ticket summary with the incident’s main activity.
How to conduct an exit interview: Template and examples
An exit interview is a conversation between a company and an employee who chooses to leave the company. When you create a safe environment for team members to give honest feedback, you’ll gain insight into how your company can improve. Learn how to perform an exit interview effectively so you can make the most of the experience. When a team member leaves your company for a new role, there’s an opportunity to learn why.
How remote work is reshaping the economy and boosting employment
The Australian workforce has embraced remote work in a way never seen before, representing a dramatic change in employment trends and how remote work is reshaping the economy and boosting employment. In the last year, there has been a notable surge in the number of Australians working for pay, with a significant rise in the percentage of those who work from home.