Teams | Collaboration | Customer Service | Project Management

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Leapmax

Top 10 Ways to Improve Operational Efficiency in Your Call Center

Aug 16, 2024 By Leapmax In Leapmax
In the current dynamic corporate landscape, contact centers are critical in providing outstanding customer support while efficiently controlling expenses. Call center operations must be optimized now more than ever due to rising consumer expectations and the complexity of offerings. Performance enhancement alone is insufficient to improve contact center operating efficiency; a more efficient, productive atmosphere that benefits customers and improves agent efficiency is also needed.
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rocket.chat

Top 7 messaging apps for work for a productive workplace

Aug 16, 2024 By Rocket.Chat Content Team In Rocket.Chat
‍ Rapid and secure communication is essential in a contemporary workplace, particularly with the rise of remote work. This is why messaging apps have become vital for real-time collaboration and productivity. The State of Business Communication report indicates that 72% of business leaders believe effective communication boosts productivity. This highlights the importance of messaging apps for more seamless collaboration.
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troop messenger

Effective Ways to Improve Workflow Efficiency in Legal Departments

Aug 16, 2024 By Archana Dasa In Troop Messenger
Legal departments are being increasingly recognized as an integral part of companies and organizations all over the world. In 2015, data showed that 61 percent of companies have at least one person handling legal operations. However, over the years, the average size of organizational legal teams has increased, and a recent survey of more than 420 legal departments found that the median number of team members is six.
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time doctor

Your quick-start guide to GDPR compliance in 2024

Aug 16, 2024 By Time Doctor In Time Doctor
What do TikTok, Amazon, Meta and Google have in common with H&M, British Airways and Marriott International? Don’t worry. This isn’t a brain teaser. The answer is that all these household brands are paying hefty fines for GDPR compliance violations after mishandling personal data. In Meta’s case, we tallied nearly $2.5 billion (€2.277 billion) in fines since early 2022, including one record-breaking $1.3 (€1.2) billion infringement.
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Interactive Polling with Miro: Engage Your Audience Instantly

Aug 16, 2024 By Miro In Miro
Transform your workshops, team events, and presentations with the interactive Polling Widget! In this video, learn how to embed polls directly onto your Miro boards, craft engaging questions, and add response options effortlessly. See how to activate your poll, collect real-time answers from participants, and share the final results for dynamic and engaging discussions. Perfect for creating memorable moments and gathering instant feedback, this feature is a must-have for any collaborative session.
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teramind

How Employee Monitoring Affects Productivity

Aug 16, 2024 By Teramind In Teramind
Organizations are constantly striving to enhance workplace productivity and ensure smooth business processes. One method that has gained popularity is the implementation of employee monitoring systems. These systems, which utilize advanced monitoring technology, provide valuable insights into employee productivity and help improve team performance.
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time doctor

Understanding SOC 2 compliance: Key concepts, best practice and the benefits of best practices

Aug 16, 2024 By Time Doctor In Time Doctor
Information security is one of the most talked-about topics nowadays. And for good reason. According to IBM, the average cost of a data breach in 2024 was a record-high $4.88 million, a 10% increase over the previous year. Breaches affecting data hosted in public clouds had the highest average cost at $5.17 million. With more business functions being outsourced, more people working remotely, and more data stored and processed in the cloud, there’s no room for lax security.
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InvGate

SDI: The 5 Service Desk Certifications Levels

Aug 15, 2024 By Ignacio Graglia In InvGate
In this episode of Ticket Volume, we dive into the world of Service Management Maturity and Service Desk Certifications and levels with three experienced guests: Joshua Nelson, Head of IT Services at Runshaw College; Alex Harding, Director of Technology Experience at Power Design Inc.; and Sarah Jayne Bulley, a dedicated Service Delivery Manager at Euromonitor International.
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