Customer segmentation involves classifying customer data by specific traits to learn more about the groups that make up your customer base. The more you understand them, the better you can serve them. There are countless ways to segment customers - by age, location, occupation, account type, company size, and more. Unless you’re prepared to keep a few thousand Post-it notes on hand at all times, you’ll need a sophisticated software solution for capturing and analyzing all that data.

Mattermost is a platform based on collaboration — not built simply for facilitating team and asynchronous communication, but built on the philosophy that having the ability to collaborate efficiently makes the world safer and more productive for everyone. This is true in many day-to-day situations in an organization, but it is especially true in the world of DevOps. When an emergency arises, information needs to be moved from person to person and team to team as quickly as possible.

Want to unlock the secrets of successful virtual office management? Perhaps you’ve heard about the benefits of a virtual office but don’t know where to begin. Or maybe you’ve had to turn to virtual work due to the COVID-19 pandemic. Either way, we have some tips that could help you set up a virtual office in no time. In this article, we’ll cover what a virtual office space is, and how a virtual office can benefit your company.

Whether you are a customer support professional or manage a team of agents for your company, certain soft skills can significantly impact how positive each customer interaction will be. In Part 1 of this series we explored two, and here in Part 2 we take a close look at a few more soft skills that support staff should master in order to provide the best customer experiences. 4. Organizational & Time Management Skills

The remote working trend largely started at the beginning of the year and looks like it is here to stay. The shift mandated by the government looked a little difficult, but technology eased the transition effortlessly. From business management to HR management, businesses can be managed with different tools catering to each department. Here is a list of six tools for you to rely on to run your business smoothly.

As a direct result of the pandemic and all the uncertainty brought upon us during this last few months most of the Companies have fully migrated to a remote workforce; some of them for the very first time which has created unexpected challenges that nobody anticipated prior to this fully remote landscape.

Whether you are running a design sprint, defining your brand’s tone of voice, customer journey mapping with a remote team, or something else, there are any number of ways you can organize your Miro board. After all, you have an infinite canvas. Possibilities are endless. But how do you know where to start? Should you use a linear, circular, or more free-form layout? How can you use frames, templates, and color-blocking to give your attendees both structure and space to be creative?

You know the feeling: you’re getting started on an exciting new project, but now that you’re actually sitting down to finalize the project plan, you have some tough decisions ahead of you. Deciding how you’ll visually track and manage your work is critical to setting your team up for success. These early project decisions are key to starting your project on the right track, and will make it easier for your team to track and execute work all the way through the finish line.

In 2020, according to a survey by Owl Labs, nearly 70% of full-time workers in the US are remote. As a result of the pandemic, many teams had to switch to remote work suddenly. They needed to figure out new ways to achieve the teamwork and collaboration they had in an office setting. Buffer’s State of Remote Work survey found that remote workers cited collaboration and communication as one of their biggest struggles.