Teams | Collaboration | Customer Service | Project Management

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CurrentWare

CurrentWare Recognized as the Best Employee Monitoring Software by Leading Software Directory

Mar 13, 2024 By Sai Kit Chu In CurrentWare
CurrentWare has been recognized as a top performer in the employee monitoring software category by Research.com, a leading research portal and B2B review platform. Research.com consistently seeks out effective business software that yields tangible results. Businesses and researchers rely on Research.com to provide crucial insights into industry trends and trustworthy software evaluations.
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flowace

21 Fundamental KPIs In BPO Call Centre

Mar 13, 2024 By Varun Kodnani In Flowace
How does BPO determine and weigh its metrics? Is it just by employing appropriate call centre KPIs, or is there more? Well, KPI, which stands for “Key performance indicators,” means measuring a company’s business’s development, performance, or position. Even though KPIs might vary from industry to industry, they are crucial to every business.
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Meet Odie - Your Personalized AI Assistant for Customer Support

Mar 13, 2024 By OneDesk In OneDesk
OneDesk's generative AI assistant powered by GPT. The AI assistant can support your customers and assist your agents. The AI's knowledge is based on your own company's content including articles, canned responses, and previous agent replies. OneDesk combines Help Desk, Project Management & Professional Services Automation software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
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Apploye

10 Hybrid Companies Examples with Working Models in 2024

Mar 13, 2024 By Apploye In Apploye
Even if the 'Hybrid Working Model' was introduced in the early 1990s, it was accredited and accepted prodigiously during COVID-19. This pandemic has upside down the dynamic work culture, and businesses have transformed from in-office to remote work culture. Later on, this transformation sparked an ongoing dispute between employers and employees over the preference for working from home or returning to the office, ultimately leading to an agreement to uphold the hybrid working policy.
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onedesk

Styling & Whitelabeling Your OneDesk App

Mar 13, 2024 By Charlotte Rollert In OneDesk
Want to configure the appearance of your OneDesk app to fit your company or preferences? Premium and Enterprise members of OneDesk can now White Label their web application via the Style tab in Company Preferences. To access this feature, navigate to More Applications > Administration > Company Prefs. > Style. Here you can change the colors as well as the logo that appears for users of your OneDesk account.
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teamwork

The request for quote (RFQ) process: A comprehensive guide

Mar 13, 2024 By Ben Brigden In Teamwork
Everyone, everywhere, wants a good deal — and good quality. We want a bargain at the car lot, but not on a lemon that won’t survive the drive home. We don’t want to pay $20 for bananas at the grocery store, but we don’t want half-rotten ones swarmed by fruit flies either. We want good quality at the best price. In business, balancing price and quality can get complicated. The things we buy or contract for are complex and nuanced, and so are their procurement processes.
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How to build the customer support your consumers actually want | Conversations with Zendesk podcast

Mar 13, 2024 By Zendesk In Zendesk
🌎 On this episode, we’re joined by Brad Harris, Global Customer Support Director of Bitly, to discuss Bitly's innovative approach to customer support. Brad details his experiences and strategies, shedding light on the integration of AI and technology in support operations.
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teamwork

Quality assurance in project management

Mar 13, 2024 By Ben Brigden In Teamwork
What’s your definition of project success? Delivering a project on time and on budget, right? That answer gets us most of the way there, but it falls about 33% short. For a project to be successful, it needs three qualities, not two. In addition to being on time and on budget, the project also has to reach the level of quality necessary to fulfill the project objectives.
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Apploye

Tekpon Selects Apploye as the Premier Time Tracking Software for Businesses in 2024

Mar 13, 2024 By Apploye In Apploye
Efficient time management is crucial for success in today's fast-paced business environment. Businesses are constantly seeking ways to boost productivity and streamline operations. This has led to a growing demand for efficient time-tracking solutions. In response to this need, Tekpon, a prominent online marketplace for software solutions, has carefully selected the best time-tracking software for businesses in 2024. And one solution stands out: Apploye.
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A New Take on Platform Preferences - REWORK podcast

Mar 13, 2024 By Basecamp In Basecamp
David Heinemeier Hansson recently revealed that he's making the switch from Apple to Android and trading in his Mac for a PC. In this week's episode, cofounders of 37signals Jason Fried and David Heinemeier Hansson discuss the shift in direction, the events that led to the change of platform, and what the company overlooked by being focused on the Apple ecosystem. Rework is a production of 37signals. You can find show notes and transcripts on our website. Full video episodes are available on YouTube and X.
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