Some help desk tickets are solved in just one exchange. Others might need more interactions, more people to review them, or even require escalation. All that back and forth generates multiple messages, and new observers may need up to 10 minutes to catch up. You can now use the Ticket Summarization feature on InvGate Service Desk to speed this up! Using generative AI, this feature can create a brief ticket summary with the incident’s main activity.

The IT world has always evolved quickly, but the explosion of generative AI and multimodal models is a major breakthrough in the industry. It is changing how we relate to technology – and now it will also change your IT service offering. We’re very excited to introduce you to InvGate AI Hub. InvGate AI Hub consists of a series of features that enable artificial intelligence for IT teams.

Discover how recent surveys and insights on Return-to-Office (RTO) mandates are reshaping the future of work. Explore strategies to balance organizational goals with employee preferences, including monitoring remote workers for enhanced productivity and satisfaction.

Scheduled Reports: We’re thrilled to announce an upgrade to our scheduled reports feature! Now, you can effortlessly send reports to multiple email recipients, even including individuals outside your organization. Automatically send your time reports to the management or your clients. Live Shared Reports: Your Shared reports have received a significant upgrade – they now automatically update on the public URL.

This month we’re excited to announce a variety of releases that will accelerate your work in Miro. Say goodbye to manually styling your content — to complement last month’s Brand Center release, you can apply brand styles to diagramming shapes, too. If you’re a fan of Talktrack, be sure to check out new Talktrack reactions, which let viewers provide instant feedback to a recording with emojis.

Discover how software for monitoring employees combats the challenges of fragmented work. Boost productivity, prioritize focus, and nurture a supportive work environment effectively. Track data and gain valuable insights on burnout workers with the help of worker monitoring.

The traditional methods for handling success in today’s hectic work environment are evolving quickly. Only focusing on financial performance and output measures is no longer acceptable. This is no longer considered sufficient. Companies are now aware that the degree of happiness and health of their employees has a direct correlation with their ability to do their responsibilities effectively because of this correlation.

Why Experienced Individual Contributors Fail to Become a Good Manager. In work culture, there is always a problem of work done not according to expectations. Especially with small organizations where processes either do not exist or are tailored due to ‘n’ of reasons.

Discover HR's role in optimizing communication, home employee collaboration, and never wonder - how is productivity calculated - again. Learn strategic initiatives and tools driving organizational success effectively with the help of Insightful computer monitoring software.