In today’s increasingly competitive marketplace, people—particularly those in customer support—are key to setting your company apart from the crowd. Needless to say, the stakes are high. To get you started on the right foot, here are five ways to think about increasing your CSAT and elevating your brand.

Get ready to discover the latest ethical employee monitoring software tools of 2024! Companies that use ethical monitoring gain an advantage by treating their employees fairly while keeping track of work. Ethical monitoring helps follow the rules, keeps the workplace fair, and ensures everyone feels respected. Ethical monitoring is vital for companies. Without the right tools, they face: This blog post will share the best ethical monitoring tools that can solve these problems.

Unlock the secrets of hidden teams in the workplace with our comprehensive guide. Discover how to spot these covert collaborators, effectively manage their unique dynamics, and integrate their innovative efforts into your organizational strategy. Embrace the digital shift and utilize Insightful’s remote employee monitoring software to harness the full potential of hidden teams, driving progress and creativity in your business.

Anu Bharadwaj, President of Atlassian, shares the hard-won lessons that help her foster connectedness on her teams in a distributed world.

A new year is right around the corner and it’s a great time to look back into what Enterprise Service Management (ESM) and IT Service Management (ITSM) achieved in 2023 and what’s coming for the industry in 2024.

Let's start with a jokes "Why are HR managers not moviegoers? because they're tired of drama at work and don't want to witness any more of it!" Speaking of drama, it's important to steer clear of the needless sorts in the fast-paced business environment of today. In Singapore, this challenge is amplified. The city-state's dynamic business landscape is governed by a complex web of compliance and regulations, making the role of HR even more critical.

On Friday last week, we announced Zulip 8.0 and some big pricing changes for Zulip’s self-hosted customers. In response to feedback from our user community, today we are adding a new Basic plan for self-hosted Zulip installations. The Basic plan is priced at $3.50/user/month, and includes unlimited access to mobile push notifications. It does not include commercial support, which still requires purchasing a Business or Enterprise plan.

Productivity in the workplace is defined as the efficiency with which a task is accomplished in a company. The overall amount of time required to perform a specific task limits productivity in the workplace. Hence, firms must discover ways to leverage trending technology to motivate people and Increase workplace productivity. Efficiency and productivity are critical to the organization’s success. Employee efficiency contributes to enhancing workplace productivity and profitability.