Teams | Collaboration | Customer Service | Project Management

Idle Time Threshold in Flowace: Set It for New Users and Employees

Learn how to set the idle time threshold in Flowace, the number of minutes without keyboard or mouse activity before time is marked idle. You can set a default for new users in Default Settings, and change the value for one employee in Permissions, Desktop App. Once the threshold is reached, the whole inactive period is marked idle. Shorter pauses stay active. In this video: Chapters: Example setup used in this video.

Idle Time Threshold in Flowace: Set It for New Users and Employees

Learn how to set the idle time threshold in Flowace, the number of minutes without keyboard or mouse activity before time is marked idle. You can set a default for new users in Default Settings, and change the value for one employee in Permissions, Desktop App. Once the threshold is reached, the whole inactive period is marked idle. Shorter pauses stay active. In this video: Chapters: Example setup used in this video.

How to Turn On Ignore Idle for Apps and Websites | Flowace

Learn how to turn on Ignore Idle in Flowace so time in calls, meetings and training is not marked as idle. Flowace marks time as idle when there is no keyboard or mouse activity for the time your admin sets. But sometimes you are still working, for example listening in a call or watching a training. Turn on Ignore Idle to keep tracking time even when you aren't moving your mouse or typing. In this video.

Agency Time Tracking: What to Track and What It Tells You

Agency time tracking exists to answer one question: did the fee cover the work. A $12,000 monthly retainer at a $120 target rate funds 100 hours. Deliver 128 and the effective rate drops to $93.75, with 28 hours of over-servicing worth $3,360. Hours by client, by role and by activity are what turn a retainer into a margin number.

How Law Firms Track Billable Hours: Increments, Codes and Compliance

Law firms bill time in tenths of an hour: six minutes is 0.1. Each entry carries a matter number, a timekeeper, the time, and a description of the work. Firms acting for corporate clients and insurers add UTBMS task codes and submit invoices in the LEDES format. The ABA Model Rules require the fee to be reasonable and the basis for it to be communicated to the client — and say nothing at all about rounding, which is where most of the trouble starts.

Slack School | Create Agents with Slack CLI

With the Slack CLI, getting an agent off the ground doesn’t take hours of groundwork. One simple command gives you everything you need to start building right away. In this episode, we’ll show you how to run ‘slack create agent’, choose your starter template and LLM, and customize your new helper to fit the exact job you have in mind. Class dismissed!

A faster, rustier Element Web

Dave Baker and Florian Duros (Element) at The Matrix Conference 2026. Element Web is moving onto the Matrix Rust SDK, the same foundation that powers Element X on mobile. Our team isn't doing it as one big rewrite. They're rebuilding the app one piece at a time as reusable shared components that don't care which SDK sits underneath.

6 Office Space Management Solutions for Multi-Site Portfolios

Managing a multi-site office portfolio requires more than desk booking. Workplace teams need a consistent way to coordinate desks, meeting rooms, visitors, policies, and utilization data across headquarters, regional offices, satellite locations, and shared workspaces. The right office space management solution helps employees plan where they will work while giving facilities, real estate, and operations teams a centralized view of demand, capacity, and performance across every location.

From hours to outcomes: 6 insights from TSIA World 2026

AI budgets have moved to the CEO and CFO, and they want proof. That was the clearest message at TSIA World 2026 in Las Vegas. "These budgets are at the C-suite. This is your customer now. The CEO, the CFO... they want to see the results." Thomas Lah, Executive Director, TSIA Most services firms aren't ready to give them that proof. TSIA's survey of its advisory board found: We spent three days in sessions, on the floor and at our booth.