Teams | Collaboration | Customer Service | Project Management

Messaging in education helps students communicate, collaborate, and stay organized throughout their academic journey. Messaging in education supports study groups, group projects, communication with professors, and academic planning. From discussing coursework with classmates to clarifying assignments with instructors, messaging makes academic communication more convenient and efficient.

With AI assistants like Claude and ChatGPT becoming more deeply integrated into knowledge work I wanted to run a like-for-like comparison in a competency close to my heart: data analysis.

Tamar Yehoshua is Chief Product and AI Officer at Atlassian, where AI agents are now direct users of the software her team builds.

Get a firsthand look at how TeamSupport’s Director of Global Support used AI Agents during a real-world incident.

It’s common when managing projects that you need to sign-off with a client. For example, you might need them to approve a mock, document, or decision. Many companies do this with an informal message or verbal acknowledgement. This causes problems later. Who actually signed off on the decision? When? Which exact changes are required? This is why it helps to implement a formal process. At the same time clients don’t want to take too many extra steps.

A booked meeting creates an opportunity, but it does not preserve the context that produced it. The prospect may have responded because of a specific operational problem, recent company change, timing signal, or message from an SDR. If that context disappears before the account executive joins the call, the prospect has to repeat information or explain why they agreed to speak in the first place. The sales process already feels less precise.

What process improvement is, the methods teams actually use, and why most programs improve the process on the diagram instead of the one people run.

What process modeling is, how it differs from mapping, the notations in use, and why models built from workshops drift from the process people run.