The modern-day workplace has changed so much over the last ten years, and with every year that passes now, it seems as though these changes are becoming more and more drastic. We’re solidly beginning to say goodbye to the usual 9-5 routine for good, and penned office floors are being replaced with coworking spaces and the comfort of cafes and our own homes.
One management consultant for a boutique professional services firm said he sometimes compared competition between his company and larger competitors to a mouse scrambling between the legs of a herd of elephants. Children’s cartoons to the contrary, elephants aren’t really scared of mice. Still, boutique professional services firms can capitalize on some important advantages to compete with larger players.
We released Zulip Server 2.1.7. This is a security release, containing a couple cherry-picked changes since Zulip Server 2.1.6.
As people began working remotely during this global pandemic, organizations everywhere needed to quickly deploy new solutions for supporting the higher ticket volumes coming in from a flood of customer inquiries. Demand spiked for customer service across the spectrum of financial services, retail/manufacturing, healthcare, media/entertainment, and tech sectors, leading to powerful changes as organizations needed to rapidly scale personalized responses at the enterprise level.
Slack has been highly popular in professional circles since it was founded in 2009, so much so that the communication app has become a verb. In the past few years it’s become ubiquitous, especially in recent times with the various lockdowns and teams going remote. If Slack’s where important conversations happen, and where your team now hangs out, it also makes sense that it’s where you share your data.
Xero, Boldstart Ventures and Segment are bringing multiple organizations together in the same Slack channel to communicate and collaborate Engineering
Xero, Boldstart Ventures and Segment are bringing multiple organisations together in the same Slack channel to communicate and collaborate
As with any customer support channel, there are tried-and-true ways, as well as less effective ways, to offer live chat to your customers.
Over the years, we have seen an explosion of different communication channels. With this rise, the real challenge lies in choosing the right communication that suits your business. It is also important to look out for emerging trends in customer communication and start adapting to them. As businesses scale, it becomes even more challenging to be able to communicate effectively with every customer. To survive in this competitive market, one critical factor is enhanced customer communication.
