Teams | Collaboration | Customer Service | Project Management

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High Level Resource Booking in Scoro

Until now, booking resources in Scoro depended on specific tasks. With the May 2024 release, we’ve introduced a new concept called bookings. Bookings allow you to set aside team members’ time for a project before deciding on specific tasks. This unlocks a less admin-heavy high-level approach to resource planning in Scoro. The webinar covers: Scoro’s vision for high-level resource planning How bookings help you plan resources and forecast utilization with greater ease and accuracy.

Why returning to the office won't solve worker loneliness

The workplace is one of the most important social resources in a typical American adult’s life. Fifty-four percent of Americans with close friends made at least one of them through work — their own or a partner’s — according to 2021 research from the Survey Center on American Life. Adults in the U.S. are more likely to make friends at work than in any other way, including school, the neighborhood, or through existing friends.

Mastering Predictive Analytics: A Beginner's Guide

Data-driven decision-making is a necessity in today’s competitive business landscape. Companies collect data for myriad purposes, but if you aren’t using it to make business decisions, you’re failing to optimize that data. One powerful tool that can help you harness the potential of your data is predictive analytics. It can provide you with a stronger sense of future performance and a competitive advantage, empowering you to make informed decisions with confidence.

15 Best ERP Software to Use in 2024

ERP software is a must-have for modern, always-on organizations. These tools streamline and integrate how your team manages vital processes such as supply chain planning, HR, finance, manufacturing, project management, CRM, and procurement. But here’s the catch: With so many ERP tools available at your fingertips, you can get confused along the way. In this comprehensive guide, we’ll help you.

Asana Unveils AI Teammates to Tackle Complex Workflows and Elevate Teamwork

Asana's Proprietary Data Model, The Work Graph®, Provides the Ideal Structure for AI Teammates to Collaborate with People in the Flow of Work, Power Customized Workflows, Triage Risks, Action Projects, and Reallocate Work to Achieve Goals Faster.

Database modeling made simple with new ER diagram templates in Miro

You might already know that Miro is an intuitive workspace where you and your team can collaborate on work from end to end — from brainstorming and designing to iterating and delivery. But did you know you can also use Miro to build ERD diagrams? In this post, we’ll explore several ready-made ERD templates in Miro that will kickstart your database design process, facilitate effective communication, and ensure data consistency across your organization.

How Deliveroo unlocked the power of Jira for customer service

Learn how Deliveroo uses Jira Service Management to support their biggest customers and restaurant integrations, delivering more than 100M food orders per year. Hear this Team 24 session covering how they’ve created connected support experiences, automated their workflows, and brought development teams closer to customers.

The Top 10 Call Center Quality Assurance Software

It’s no secret that high customer service standards are crucial for success. This is why call centers are vital, acting as the primary interface between a company and its customers. Many organizations use call center quality assurance (QA) software to deliver consistent and excellent service. These tools monitor, evaluate, and enhance call center agents’ productivity and performance, improving customer satisfaction and operational efficiency.