In the digital age, where customer expectations are higher than ever, providing exceptional customer support is not just an option; it's a necessity. As businesses scramble to keep up with growing demands, the right customer support solution becomes a pivotal asset. It's not just about solving customer issues but creating a seamless, responsive, and personalized service experience that can significantly impact your brand's reputation and your bottom line.

A block of hours agreement can be referred to by a number of other terms, such as a block of time, block contract, or prepaid hours agreement. Some client billing agreements involve invoicing upon completion of a project, or on a monthly or other scheduled basis. In most of these cases, the billing occurs after completion of some work. With a block of hours agreement, the company receives payment from a client prior to the completion of work, for a specified price and number of hours.

Today’s complex business landscape demands mastery over projects. Success depends on navigating challenges, delivering results, and driving initiatives forward. This article dives deep into the proven best practices of project management. It’s a toolkit designed to empower you with the knowledge and strategies you need to achieve your goals, overcome obstacles, and confidently elevate your project outcomes.

Between workload management, scheduling team resources efficiently, preventing overservicing, and more, operations managers have a lot keeping them busy. Are you still juggling all of that in spreadsheets? Because if so, you deserve better. A capacity planning tool can help you accurately predict project volume, understand utilization and capacity, and optimize resources. Which tool is right for you? We’ve tested some of the top tools and are here to show you the best.

Professional communication can be tricky at times. When you send an email or a message, the person on the other end might not understand what you mean. Even if you spend time crafting your message, it can still be misinterpreted. This is important, whether you’re working remotely or in person. In emails or chats, you have to be extra careful with your words and punctuation to avoid confusion. As we continue to work remotely, dealing with difficult team members might become a challenge again.

In 1952, brothers Richard and Maurice McDonald closed their BBQ restaurant for three months to focus on one small aspect of their business: hamburgers. Like many other restaurants at that time, their processes were slow and inefficient. They cooked menu items to order, used non-disposable dishes, and delivered meals via carhops. To cut costs and serve hamburgers faster, the brothers took their crew out to a tennis court.

In April 2024, Microsoft unbundled MS Teams from the rest of the Office package globally. This news comes almost six months after Microsoft unbundled Teams in Europe. Microsoft says that the global unbundling made sense to make pricing easier for global organizations operating in Europe.