Teams | Collaboration | Customer Service | Project Management

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Leapmax

What is Contact Center Optimization? Best Strategies and Practices Explained

Aug 16, 2024 By Leapmax In Leapmax
Contact center optimization is the process of improving a contact center’s operational performance and efficiency. Several strategies are used to comprehend user behavior, including workforce optimization, agent performance monitoring, and analytics. The ultimate objectives are to raise contact center agent productivity, lower operating costs, and enhance customer happiness.
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rocket.chat

Top 7 messaging apps for work for a productive workplace

Aug 16, 2024 By Rocket.Chat Content Team In Rocket.Chat
‍ Rapid and secure communication is essential in a contemporary workplace, particularly with the rise of remote work. This is why messaging apps have become vital for real-time collaboration and productivity. The State of Business Communication report indicates that 72% of business leaders believe effective communication boosts productivity. This highlights the importance of messaging apps for more seamless collaboration.
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time doctor

Your quick-start guide to GDPR compliance in 2024

Aug 16, 2024 By Time Doctor In Time Doctor
What do TikTok, Amazon, Meta and Google have in common with H&M, British Airways and Marriott International? Don’t worry. This isn’t a brain teaser. The answer is that all these household brands are paying hefty fines for GDPR compliance violations after mishandling personal data. In Meta’s case, we tallied nearly $2.5 billion (€2.277 billion) in fines since early 2022, including one record-breaking $1.3 (€1.2) billion infringement.
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Interactive Polling with Miro: Engage Your Audience Instantly

Aug 16, 2024 By Miro In Miro
Transform your workshops, team events, and presentations with the interactive Polling Widget! In this video, learn how to embed polls directly onto your Miro boards, craft engaging questions, and add response options effortlessly. See how to activate your poll, collect real-time answers from participants, and share the final results for dynamic and engaging discussions. Perfect for creating memorable moments and gathering instant feedback, this feature is a must-have for any collaborative session.
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asana

How to give (and take) constructive criticism

Aug 16, 2024 By Julia Martins In Asana
Criticism, though often difficult to accept, is key for personal and professional growth. Constructive criticism is feedback that is specific, actionable, and focused on improvement rather than personal attacks. What if we told you you’re not perfect? Obviously, you know that already—but it still kind of stings. Criticism of any kind can be hard to swallow, especially when it comes to something you spent time and energy on. Inherently, we all want to do a good job.
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time champ

Time Tracking Methods: Why They're Crucial for Your Company

Aug 16, 2024 By Tarun Kumar In Time Champ
124 Are you aware of how your company is spending its most precious asset – time? Proper time tracking methods are crucial for increasing the efficiency of work, controlling resources, and delivering projects on time in your organization. Knowing how your employees are utilizing their time is important, as this information is useful in making better decisions that enhance performance.
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troop messenger

Effective Ways to Improve Workflow Efficiency in Legal Departments

Aug 16, 2024 By Archana Dasa In Troop Messenger
Legal departments are being increasingly recognized as an integral part of companies and organizations all over the world. In 2015, data showed that 61 percent of companies have at least one person handling legal operations. However, over the years, the average size of organizational legal teams has increased, and a recent survey of more than 420 legal departments found that the median number of team members is six.
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geckoboard

How to Create a TV Dashboard for HubSpot?

Aug 16, 2024 By Dale Pearson In Geckoboard
HubSpot is one of the most popular CRM tools on the planet – especially for small and medium-sized businesses who are trying to scale. One of the benefits of HubSpot is the amount of useful sales data it generates. So, it may have occurred to you that if you can make this data more visible or accessible, it will keep your team focused and motivated. A TV dashboard or wallboard can have a powerful effect on a sales team.
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