Teams | Collaboration | Customer Service | Project Management

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EU's Chat Control puts security and privacy at risk

Since it was first proposed, the EU’s Regulation to prevent and combat child sexual abuse (aka Chat Control) has gained the attention of security experts, academics, civil society, and the private sector for all the wrong reasons. Early versions of the Commission's proposal included requirements for media scanning and effectively entail the mass surveillance of Europeans.

Leverage the power of genAI with M-Files Aino

We're thrilled to announce the latest release of M-Files Aino, packed with powerful new capabilities. Aino now enables you to ask questions from all your data in M-Files, select specific scopes for queries, and enjoy enhanced conversational skills with automatic chat history. Available in both M-Files Web and the new M-Files Desktop, Aino also boasts specialized cognitive skills including math and calendar logic.

Organize your thoughts with 7 mind map examples from the Miro community

A mind map displays information with related ideas branching out from a core concept. It can be helpful for everything from brainstorming and problem solving to decision-making and information sharing. One of the best parts about mind mapping is that there’s endless room to be creative. Take a look at these seven different mind map examples from Miroverse and you’ll walk away with plenty of inspiration for your own diagrams.

Change and Release Management: Clarifying Key Roles

Change and release management are vital as they help keep business operations stable and boost productivity. These processes deal with changes and software updates in your company. They make sure things run smoothly by reducing disruptions and making deployments more efficient. Change management focuses on making and handling changes throughout the company. It deals with changes in the organization’s structure, culture, processes, tech, and people.

Adopting a Customer-Friendly Ticketing System

POMS Corp., a provider of manufacturing execution systems software for companies that make pharmaceuticals, bio-pharmaceutical, cell and gene therapy, and other FDA-regulated products, takes customer support seriously. After years of frustration with an insufficient customer support solution, Travis Castleman, VP of Customer Support at POMS, decided to adopt TeamSupport in 2020.

Significance of Productivity Tracking in Global Business Services

“Global business services” (GBS) is a business plan that combines and centralizes support services from different areas within a company. Compared to traditional shared services that usually focus on a single function, GBS provides services across various industries, such as finance, HR, IT, procurement, and more. By combining these services, GBS hopes to boost output, cut costs, and support new ideas within the business.

Question Everything: Five Whys to Decode Your Workforce Data

Explore how a simple Insightful app download and the Five Whys method can transform your approach to workforce challenges. This article details a step-by-step process for uncovering and addressing the root causes of workplace inefficiencies through user activity monitor tools, empowering leaders with actionable insights for better decision-making.

Top 10 Employee Management Software in 2024

Are you looking for the top employee management software for your organization? We have got you covered in today’s list. Today, we will guide you through choosing the best software for managing employees for your business in 2024 with more insightful details. A good worker management system is needed in today’s complex and modern work atmosphere for organizations to optimally manage their employees, monitor workflow, and improve efficiency, productivity, and performance.

The User Survey plugin: A new way for customers to gain valuable insights from end users

At Mattermost, we’re laser-focused on ensuring our customers get the most out of their Mattermost deployment investment. To do that, they need insight into how their user base is using the platform and what’s working best for them. Right now, getting insights about their user base’s experience is not easy. To get the data they need, some customers have leveraged external survey solutions, but others in air-gapped environments don’t have that option at all.